It’s hard to find good talent. It’s even harder to keep them around. A big factor: your company’s ability to execute flawlessly.

Today we’re releasing our 2018 Operational Excellence Report, which reveals many hidden costs to operational problems. Staff retention is among them.

More than 1,000 US managers and individual contributors at organizations with anywhere from 100 to 10,000 employees participated in our report. Our goal: Get a barometer on Operational Excellence—the ability to plan, manage and complete projects at the highest-level—within organizations.

42% of workers surveyed report searching for new jobs due to frustrations with their company’s operational performance. And 14% of them admit being so vexed at poor operations that they quit.

But employee satisfaction isn’t the only gap we discovered in our research. For example, there is a significant disparity between the views of managers and workers. Some of our other key findings are:

  • 50% of non-managers felt that “having plans or requirements change midway through” was the biggest challenge to completing projects, compared to just 34% of managers.
  • Half of all respondents believe work is done “across too many systems creating duplication of work and communication.”
  • Half of all managers and 33% of non-managers report feeling anxiety over new processes or process change.
  • More than 80% of Millenials and 75% of Gen Xers admit to either becoming disengaged with work or searching for a new job out of frustration over the lack of operational efficiency at work.
  • Women are less likely than men to feel their suggestions for improvements in the workplace would be considered or implemented by management.

With our mission of making teams insanely productive, we wanted to fully understand the challenges workers and management face in achieving Operational Excellence. More than that, we hope these insights empower others, leaders and contributors alike, to examine and improve their own operations.

Our entire 2018 Operational Excellence Report is now available for download. If you have any thoughts or experiences to share about operations, please share them in the comments below.

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