Last update: July, 2017. Wrike, Inc.
You always retain whatever ownership rights you may have in any content, data, or other such materials you upload or otherwise actively provide to us through the sites (the "user content"). We will not sell, share, or rent this user content to others in ways different from those disclosed in this Policy. In addition to user content you may upload or otherwise provide to us, we may collect additional information relating to, for example, your activities while visiting our site, at several different points on a site, and additional information on our collection and use of such additional information is provided below.
If you (i) order products or services using a site, (ii) use services from a site (regardless as to whether you are a registered user), (iii) sign up for a newsletter, (iv) participate in a survey or contest, or register for an event, or (v) otherwise contact us, we may request information from you using an order or registration form, survey form, or otherwise. Such information may include things such as your name, username, password, email address, business information, and general information about your interest in and use of the sites, as well as relevant demographic information. In addition we may automatically collect information about your computer, device or internet access, such as IP address, web browser, internet service provider (ISP), referring/exit pages, platform type, and your usage of our sites and applications. All of the foregoing types of information will be collectively referred to as "user information", and we may use such user information in connection with the operation of our services and/or your use of them or the sites, and otherwise in connection with our business operations. We may use the user information to better understand and market to our customers and site users, individually and in the aggregate; for example, we may use this user information for product and service development, and for sales and marketing purposes. We may share this user information with third parties who are working with us to identify, develop and/or offer products and services which may be of interest to you. When using an order form to order a product or service from us, you must also provide additional financial information needed to complete your order, such as credit card number and expiration date (collectively, "billing information"). This billing information is used for billing purposes, to fill your order, or if we have trouble processing an order. When we already have user information and/or billing information about you (such as through a previous order, previous use, previous registration, or previous contact, whether received through a site or otherwise), we may use such information to facilitate the order, registration or other process. Please note that when invitations are sent to other individuals via our Service (a "New User") or you use our Service to share a task with an individual not registered on the Service (a "Collaborator"), that person may have access to your email address and/or other contact information shared in such invitation or shared task. Furthermore, Wrike may also remind New Users or Collaborators of the aforementioned invitation or task (and/or any updates thereto) multiple times per invitation or shared task.
In order to help track tasks you create on websites and enable you to share those tasks with others as you choose, and to check whether anyone else has shared any tasks with you, we may analyze information about the sites you have visited to determine if any relevant tasks are associated with them. To do this, Wrike’s browser extension will check the sites you visit to see if any tasks are associated with them in Wrike accounts you are part of. If so, the browser extension then submits information about only those domain names which have tasks associated with them to Wrike’s servers, using an encrypted format, so that the servers can search for indexed tasks belonging to (or shared with) your existing account. If there are any such tasks associated with the domain and URL you have visited, the Wrike server will return names of tasks relevant for the visited domain and URL back to your browser extension. The browser extension, on your local device, performs the initial screening of the domains you have visited to identify those for which tasks have been created and only sends information about those domains and URLs on to the Wrike servers.The information about your site visits which the browser extension determines are not associated with a task are not stored on the Wrike servers.
- Account Holders. Depending on the configuration and features selected by the Business User account holder, we may share your information with the account holder or Business User associated with your account. For example, an employer or task leader may have access to certain information about your use of the Wrike service.
- Aggregated information. We and our agents may share aggregated demographic information with our users, our affiliated organizations, and other organizations with which we do, or contemplate doing, business. Such information is aggregated and is not linked to any information that can identify individual users.
- Shipping/Service providers. We may use outside shipping or other service providers to process and ship orders or perform other functions including, without limitation, customer service and inquiry responses. Information, including personally identifiable information may be provided to such service providers in order to allow them to provide shipping, services and/or other such functions. The requirements or requests that we impose on such service providers vary with factors such as the source, type and sensitivity of the information and can, but do not necessarily, include requirements that these outsourcing providers not retain, share, store, or use personally identifiable information for any secondary purposes, except for backup and recovery operations. Although we use commercially reasonable efforts to impose, and/or ensure compliance by our outsourcing providers, we cannot, and will not, be responsible to users for misuse of personally identifiable information by such service providers. This section is meant as a general description of our practices. It does not impose any duty upon us and it does not constitute a representation or warranty by us upon which you may rely. Please see the “Privacy Shield Provisions” section of this policy for details specific to certain disclosures of information we receive under the EU/U.S. Privacy Shield.
- Specific services. Although we generally host our own sites, we may have agreements with other parties to provide you with specific additional services, including, without limitation, third-party hosted collaboration tools and other hosted services. When you or your organization use such services, we may share personally identifiable information with such parties. In such cases, we will use commercially reasonable efforts to restrict the information provided to the information necessary for the provision of such services.
- Aggregate and Anonymous Data. Wrike (including our vendors, suppliers and partners) shall have a worldwide, perpetual, irrevocable, royalty-free right to use aggregated and/or anonymous data in connection with our and our vendor’s, supplier’s and partner’s business operations including, without limitation, combining such data with other similar data from you and other users.
- We also may disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
- Please see the “Exceptions” and “Privacy Shield” sections below for further information about disclosures.
We sometimes supplement the user information we receive from you with other information we receive from public and/or third party sources, such as credit card issuers or clearinghouses. We will consider any such supplemental information about you as user data and may use it in accordance with the terms of this Policy.
The Service may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites
When you add additional users to your account we send them an invitation to join our site and request such users to provide us with certain additional contact information including such users' email addresses. When you use such a service, you represent and warrant to us that you have an existing business or personal relationship with such additional user sufficient to avoid liability under any law that applies to unsolicited email. You will be deemed to be the sender of any such email (or other electronic communication) and we will be deemed to merely be a service provider facilitating your sending of the email (or other electronic communication).
Where we or our agents collect nonpublic personal information from you, we or they will generally take reasonable steps to protect such information in transmission, but there may be circumstances when such information will not be protected that way. Unless we have or our agent has specifically identified the connection as secure or otherwise let you know your information is secure in a particular situation, you should assume that the connection is not secure and that it is possible for third parties to surreptitiously and/or illegally intercept the information shared by you and us during that part of the session. If you use third-party software integrated into our service (for example, Google Drive, Box and Dropbox) your information will be handled by such third-party and we cannot assure you that such information will be handled in a secure manner.
We may send to you one or more welcome emails that may also verify password and user name information, and we may send to you updates, service announcements, administrative messages, or other important information about one or more of the sites and/or our services. We may also send you newsletters, notifications or other information about products, services, and special deals we think may be of interest to users like you. Some of these communications – such as those with service announcements or such -- are tied to the service and contain important information about the service or your use of it. For those types of communications, you can only unsubscribe from them by cancelling your subscription. When emails are not tied to use of the service, we will usually provide an unsubscribe link within them. Depending on the functionality selected by customer, the Service may permit users to send communicate with each other through the Service, including through emails, online chat, video conference, or VoIP protocols that may ring or provide an alert on your mobile device. By using the Service, you consent to receive communications from other users via the Service. We do not control how our users communicate or use the Service, so please speak directly to the user contacting you if you no longer wish to be contacted or you may close your account
For the purposes of any applicable law regarding notification of persons whose personal information was, or is reasonably believed to have been, acquired by an unauthorized person, our information security policy provides that any required notification may, where permitted by law, be made by the use of email, telephone, fax, mail (including a notice printed in an available area of a bill or statement) or posting a notice on a site. The specific means used is up to us and we will use our judgment based on the circumstances. Where any notice is to be sent to a specific address or number (such as email address, physical address, telephone number, etc.), we will use the latest available address in our records. EXCEPT TO THE EXTENT PROHIBITED BY LAW, YOU AGREE TO THIS MEANS OF NOTIFICATION.
Any user of our Service, may view and access their Personal Profile and make changes to the personal information stored there. In the addition to the ability to use that tool, some international users (including those whose information we collect under the EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield) have certain legal rights to access other personal information we hold about them and to obtain its correction, amendment or deletion in appropriate circumstances. To exercise those rights, they may contact their company administrator or contact us using the contact information below.
You may opt out of receiving certain e-mails, e-mail updates and alerts and phone calls by contacting us at firstname.lastname@example.org. Your account can be deactivated by contacting us at email@example.com. You may turn off cookies in your browser, which will prevent certain tracking. You also may create an account and then click on Google Analytics opt out for certain options offered by Google. However, by opting out of the Google Analytics your activity may still be tracked through other third-party services we use via other platforms. Google may connect (i.e. stitch) any of your authenticated and non-authenticated browsing sessions on our site. However you may change the settings to prevent such connections (i.e. stitching) by clicking on Google Analytics opt out from within your account. In addition to Google, we work with other third party partners to provide interest-based advertising. To learn about online interest-based advertising and to know your choices about not having this information used in this way by these companies, please visit http://www.networkadvertising.org/managing/opt_out.asp. Some of these opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookie, you may need to perform the opt-out task again. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). Users who no longer wish to receive newsletters or other promotional materials will generally be provided with a link or other mechanism to use to unsubscribe from the receiving the respective materials. You may opt out of receiving such newsletters or other promotional materials by following the procedure provided there. If you have any questions about your privacy rights, or how to opt-out of having your information shared other than as described above, or to exercise any other opt-out under the EU-U.S. Privacy Shield or Swiss-U.S. Privacy Shield, please contact the Privacy Officer at the address below. Please note, for certain communications (such as related to your account information or system status) and the sharing of certain of your information, it may not be possible for you to just opt out of having your information shared; your only option would be to terminate your service. In most cases, it is impractical for us to stop any other third party to whom we have supplied your information pursuant to the terms of this Policy from continuing to use such information after you have opted out. In other words, opting out will usually not stop other third parties to whom we have provided your information from continuing to use it. Privacy Officer Wrike, Inc. 70 N 2nd Street San Jose, CA 95113 Telephone: +1 877-779-7453 or +1 650-318-3551 support at team.wrike.com
We will use commercially reasonable efforts to timely make any changes you request. Many such changes are accomplished using batch processing (i.e. collecting a number of similar change requests and making all such changes at once), so the changes may not be immediately effective but may take 30 days or longer. If you require a more immediate change to your personally identifiable information and are unable to make such a change using the available site resources, please contact us. The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is Wrike’s policy to refrain from knowingly collecting or maintaining personally identifiable information relating to any person under the age of 18. Please do not supply any personally identifiable information for a person under the age of 18 through any of the sites. If you are under the age of 18 and believe you have already provided personally identifiable information through the site, please have your parent or guardian contact us immediately using the contact information above so that we can remove such information from our files.
We may choose to make changes to this Policy at any time. If we decide to change this Policy, we will post the changes on one or more sites and/or other places we deem appropriate. We may, but are not obligated, to send you an email or other notification of such change; but you should review this Policy from time to time for significant changes. If you agree to the changes, you don't need to do anything. But if you do not agree to the changes, you must discontinue use of our sites and services. If you continue to use our sites and services after the effective date of any change, you are deemed to have accepted the change.
support at team.wrike.com Wrike will attempt to answer your questions and satisfy your concerns in a timely and complete manner as soon as possible. If, after discussing the matter with Wrike, your issue or complaint is not resolved, Wrike has agreed to participate in the independent dispute resolution mechanisms listed below, free of charge to you. PLEASE CONTACT WRIKE FIRST.Participating European countries’ citizens and Swiss citizens should direct any questions, concerns or complaints regarding Wrike’s handling of personal information or compliance with the EU-U.S. Privacy Shield or Swiss-U.S Privacy Shield to Wrike at: Privacy Officer Wrike, Inc. 10 Almaden Blvd Ste 1000 San Jose, CA 95113 Telephone: +1 877-779-7453 or +1 650-318-3551
If you feel that we are not abiding by this Policy or if you have questions regarding this Policy, you may contact our privacy liaison using the following information. Privacy Officer Wrike, Inc. 10 Almaden Blvd Ste 1000 San Jose, CA 95113 Telephone: +1 877-779-7453 or +1 650-318-3551 support at team.wrike.com