Wrike Support

We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget. 

Wrike Support Packages

Support Package

Freemium

Standard

Premium

Premium Plus Success

Who

Free Wrike account

Paid and trial Wrike account

Paid Wrike account with purchased Premium Support

Paid Wrike account with purchased Premium Plus Success

Channels

Web Form

Web Form
Help Center chat
Phone

Web Form
Help Center chat
Dedicated phone line
Workspace chat

Web Form
Help Center chat
Dedicated phone line
Workspace chat

Working Hours/Days

24/5

24/5

24/7

24/7

First-Response Time for Tickets

N/A

24 hours

1 hour

1 hour

Support resources

Shared Support team

Shared Support team

Prioritized response across all channels

Designated support agent

Cost

Free

Included in your plan

Contact Wrike representative for pricing

Contact Wrike representative for pricing

Wrike makes commercially reasonable efforts to provide equivalent of Standard Support for all trial customers by default. If you are interested to try benefits of Premium Support please contact Wrike representative for more information about Premium trial.

Premium Support benefits

Wrike’s Premium Support package is available for purchase as a subscription add-on.
Easy access to chat

Easy access to chat

Workspace live chat support is available 24 hours on business days for all paid users.

Weekend support

Weekend support

On-demand support availability via Web Form and callbacks on weekends.

Priority phone support

Priority phone support

Unlimited phone and screen-sharing support on weekdays. Calls are prioritized via a dedicated phone line.

Fast responses

Fast responses

Guaranteed 1-hour first response time, including weekends.

Can’t decide which Support package would work best for your team?

Can’t decide which Support package would work best for your team?

Can’t decide which Support package would work best for your team?