Wrike Support

We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.

Wrike Support Packages

Support Package




Premium Support Plus


Free Wrike account

Paid Wrike account

Paid Wrike account with purchased Premium Support

Paid Wrike account with purchased Premium Support Plus



Web Form
Help Center Chat
Callback request

Web Form
Help Center chat
Dedicated phone line
Workspace chat

Web Form
Help Center chat
Dedicated phone line
Workspace chat

Working Hours/Days





First-Response Time Target


24 hours

1 hour

1 hour

Support resources

Community Support

Help Center

Community Support

Help Center

Shared Support Team

Community Support

Help Center

Prioritized response across all channels

Community Support

Help Center

Designated support agent, reports on support cases



Included in your plan

Contact Wrike representative for pricing

Contact Wrike representative for pricing

If you are interested to try benefits of Premium Support please contact Wrike representative for more information about Premium trial below.


Premium Support benefits

Wrike’s Premium Support package is available for purchase as a subscription add-on.
<h5>Easy access to chat</h5>
Easy access to chat

Live chat directly in Wrike Workspace is available 24 hours on business days for all paid users.

<h5>Weekend support</h5>
Weekend support

On-demand support availability via Web Form and callbacks on weekends.

<h5>Priority phone support</h5>
Priority phone support

Access to a direct priority support phone line 24/5, including bank holidays.

<h5>Fast responses</h5>
Fast responses

Guaranteed 1-hour first response time, including weekends.

Premium Support Plus benefits

<h5>Designated support team</h5>
Designated support team

A designated team of 1-3 support engineers with deep understanding of your account’s history will assist your account admins with all support needs.

<h5>Support reports</h5>
Support reports

Get a monthly insight into support activity trends with customizable reports on ticket volumes, top subjects, and requesters.

<h5>Governance support</h5>
Governance support

We can align our support processes with your internal guidelines and governance, ultimately reducing friction and improving case resolution.

<h5>Proactive issue monitoring</h5>
Proactive issue monitoring

All incidents are clearly classified based on severity. We provide service-level objectives and proactive updates, so you can always stay on top of every case.

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“Wrike Support shines in comparison to the support we get from other software companies.”

Soraya Jung, Process Manager, MB92 La Ciotat
16 sec

The average live chat response time for Wrike Premium Support

Let’s find the best Support package
for your team