Nearly 50 Percent of Employees are Still in the Dark over Remote Work Expectations, According to Wrike Global Survey

September 10, 2020

While 86 percent of remote workers clearly understand their company’s plan to survive the economic toll of COVID, almost half state they do not have clear, formalized communications around working hours, availability, and productivity

San Jose, Calif., September 10, 2020 Wrike, the most versatile collaborative work management platform, today announced the findings from its 2020 global remote work survey. At the corporate level, over 85 percent of employees report they clearly understand their company’s plan to survive the economic toll of COVID pandemic. However, nearly half of these employees state their organizations have failed to provide clear communications and tools to do their jobs effectively.

In response to the pandemic, organizations have had no choice but to close their offices and switch to a work-from-home model. However, six months since the wide-spread adoption of remote working began, many workers are still unsure as to what their employer expects of them.

Wrike’s global remote work survey reveals: 

  • 86 percent of US, 89 percent of UK, and 90 percent of Australian respondents report they have been briefed on their company’s future state of business and understand the overall plan to survive the economic toll of the pandemic
  • 49 percent of US respondents and 47 percent of UK respondents report they do not clearly understand what is expected as they work remotely
  • More than half of the respondents (52 percent in the US and 53 percent in the UK) have not been well-trained sufficiently to use the necessary work management platforms to create, manage, and execute work remotely productively
  • Nearly half (47 percent) of Australian respondents have not fully implemented feedback processes to capture and improve processes for remote workers

Technology and Transparency: The Keys to Productivity

Remote employees are not receiving the proper amount of communications, and therefore do not fully understand what is expected of them. With employees not in the physical office, businesses need to find new ways to communicate with staff, making sure they are still setting expectations and being transparent. "With the current world situation, all of our team has been sent to work from home,” said Andrea Flores, Commercial Director, IURO. “It’s really important that we have the right balance of communications and technology to make sure our employees stay efficient.”

"We know that for at least the next nine months, we're going to be operating in this transition environment. We also know that we need to be thinking about what is the next normal after this transition,” said Andrew Filev, Wrike’s Founder and CEO. “Without a doubt, we will have to refine a hybrid model, and that model will absolutely need to have a digital component. Whatever model an organization lands on, visibility will be incredibly important. As the results of this survey reveal, the more you can do to track progress, stay connected, and provide everyone with a clear view of the bigger picture, the better.”

To learn more about Wrike’s global remote work survey, please read the blog: Remote Work Survey Index Results: The Future of Remote Work.

About Wrike

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. With unmatched power, versatility, and intuitiveness, Wrike is the only work management solution an organization will ever need to scale, optimize, and move fast in a competitive world. More than 20,000 happy customers power their future and come together in Wrike, including The Estée Lauder Companies, Hootsuite, Nielsen, Ogilvy, Siemens, and Tiffany & Co. Wrike is headquartered in San Diego, CA. For more information, visit