Key takeaways:
- What is the new Wrike Community? It’s a modern hub with a fresh UI where customers can learn, share solutions, and participate in advocacy programs — all in one place.
- How do I access Wrike Stars? Users now have one-click access to the advocacy program directly on the Wrike Community page. Simply navigate to the top menu bar and select Wrike Stars.
- What’s the difference between Wrike Community and Help Center? Wrike Community is a hub for customer forums and discussions, while the Help Center offers direct, how-to tips for using Wrike. Community now integrates with the Help Center, allowing users to search official docs and discussions for answers efficiently.
- What future updates are planned? Expect more templates, a better rewards system, improved feedback workflows, and new event formats based on customer feedback.
Exciting things are happening with our Wrike Community and Wrike Stars resources!
First up, we’ve completely revamped our Wrike Community platform over the last year, and the refreshed version is now live!
Our goal has been to evolve the Community into a modern hub where customers can learn from each other, share solutions, get inspired, and take part in programs that help them get more out of Wrike.
Speaking of those learning and incentive programs, we’ve also folded Wrike Stars into the Wrike Community, so you can now access both in the same place!
We’re thrilled to open the doors and invite you in.
Evolving how we solve problems together
The new Wrike Community goes far beyond what you see in traditional forums. We wanted our customers to find solutions faster and be inspired by real-world use cases and workflows.
The new Wrike Community will make it easier to:
- Discover how other teams solve similar challenges
- Ask questions and get answers faster
- Find templates, ideas, and best practices
- Participate in discussions and events
- Stay connected to what’s new in Wrike
Whether you’re managing campaigns, building dashboards, rolling out Wrike to a team, or exploring AI-powered features, the new Community makes it easier to tap into the collective knowledge of our incredible customers.
One search, every answer
One big change is that the Community now works alongside our Help Center, making it easier to find both official documentation and peer insights — all in one place.
Looking for an answer to a roadblock you’ve just encountered? You can now search across:
- Help Center articles
- Community discussions
- Solutions and examples
And user-submitted templates will be coming soon!
These changes will create a stronger self-service experience and reduce the time it takes to overcome workflow obstacles.
Introducing the new Wrike Stars experience
Wrike Stars, our much-loved customer advocacy and recognition program, is getting a new home within the Wrike Community platform!
We’ve received a lot of customer feedback requesting easier access to Wrike Stars. Well, now it’s just one click away — users can access it directly from the Community’s main page, making participation easier and more visible.
This upgrade gives members:
- Better access to opportunities for professional development, personal branding, customer experience feedback, and community connection with Wrike power users
- A clearer path for earning points and redeeming rewards, such as Wrike swag and Wrike certifications
- New ways to contribute through events, templates, discussions, and testimonials
- More opportunities for customers to earn recognition within the Wrike user community, within their organization, and in their broader industry
We’ve already gotten incredible feedback about our Wrike Stars upgrade, with 63% of customers finding the new platform superior to the previous system.
Here’s what else our customers have been saying about Wrike Stars:
- “The experience so far is great. Glad to see Wrike Stars is still going, it’s a great program.”
- “I’ve been a part of the Wrike Stars for nearly a year, and it’s a great program.”
- “I recently joined Wrike Stars. So far, I am loving it!”
- “I especially enjoy the opportunity to do customer panels or group conversations with other customers.”
- “Wrike Stars is the first advocacy program that I have used, and I’ve always really liked it.”
Wrike customers who engage in the Wrike Community get invited to join Wrike Stars, or they can apply directly here.
What’s next: A roadmap built on your feedback
We aren’t stopping with these changes! This launch is our first step, and we’re already planning additional improvements for later this year, including:
- More templates and solutions content
- A richer rewards system
- Improved product feedback workflows
- Role-based onboarding
- Additional Stars challenges
- More event formats and AMAs
- Advanced search and filtering
While you’re enjoying the enhanced Wrike Stars program, we’ll be gathering customer feedback to continuously expand the Wrike Stars experience.
We’re building the Wrike Community platform together, and we truly value your voice. To that end, we’d love for you to explore the new space and let us know what you think. There’s even a dedicated feedback thread where you can easily share your suggestions.
Welcome, we’re happy you’re here!
