Delegating work frees up a manager’s workload for more strategic tasks while providing opportunities for growth and learning for team members. Delegation is an important skill, yet many managers struggle with assigning tasks to others.
As your team takes on larger projects and clients, you’ll need to expand your capacity to manage them. This is the natural order of growing a business and one of the most important reasons why learning to delegate is essential for success. A manager without work delegation skills would find themselves overloaded, stressed, and ultimately burnt out.
In this article, you will discover how to effectively delegate tasks to help your organization grow and succeed.
Why is delegating tasks important?
Delegating work means transferring responsibility for a specific task to a junior employee, team member, or external collaborator. This helps achieve more in less time and supplements your skills with other talents.
When delegating, ensure that you provide enough authority and resources for the worker to execute the task successfully. Note that delegation should not be a way to abdicate your duties or slack off work.
Effective delegating distributes tasks in a way that best advances the company’s goals and capitalizes on each team member’s strengths. It helps managers use their time, prioritize strategic tasks over tactical ones, and focus on fire-fighting. Handing over tasks also empowers employees to take on more responsibility, pursue leadership, and grow in their careers.
Why can delegating work be so difficult?
Delegation is one of the most critical skills that a manager should learn. It’s not just the manager who benefits — everyone benefits from the positive impact of the delegation, from the team subordinates to the entire organization.
Even though close to 50% of organizations claim they’re concerned about the delegation skills of their leaders, just 28% are actively training their managers on how to delegate.
You will probably hear many conflicting statements if you ask your peers how they delegate work. Here are a few delegating phrases that indicate an underlying problem:
- I’m terrible at delegating tasks
- I don’t think my team member can do a great job, so I should do this
- I prefer doing things myself
- I don’t have the time to delegate and teach someone else how to do the task
So, why isn’t delegation happening as often as it should?
Research from Harvard Business Review confirms that some people are uncomfortable making decisions that will impact their colleagues’ workload.
For many managers, delegation may also induce feelings of guilt and anxiety. Research reveals that women leaders feel greater guilt about delegating than male leaders. Female managers have more negative associations with delegating, resulting in them delegating less than men and having lower-quality interactions with subordinates when they do.
It’s crucial to remember that delegating does not mean you can’t handle things yourself or are not a good manager. Delegation is a tool to help you optimize for speed. It also improves your ability to identify projects that can be executed by others who would benefit from the experience of doing the work.
Here are a few other reasons managers have trouble delegating.
It feels like a loss of control
If you’re new to delegating, assigning work you were previously responsible for can be difficult. It isn’t easy to trust others to do a task as well as you know you can. Discovering errors in their work may cause you to overreact and take back the task. Resist the urge to do this and use the opportunity to teach a better way and improve the process.
It takes time and mentoring
Delegating work may take a lot of time and mentorship, especially for the first few times or with new employees. However, it’s a worthy investment. At the start, you may have to spend as much time mentoring the other person as you would completing the task.
Be patient and share the most useful information about the job. Review their tasks the first few times to help them improve. Over time, you can give them more autonomy knowing they can execute to an acceptable standard. Either check in occasionally or ask to receive email reports and updates.
You still hold a level of accountability
After delegating a task, you still have accountability for it, making many managers hesitate to hand down work. The most common difficulty with delegation is possibly accountability.
When you delegate a task, you give up the responsibility for its execution. But if you’re a manager, you are still ultimately accountable for the success or failure of that task. You are measured and rewarded — or possibly chastised — for your team’s output. Suddenly, delegating the creation of the CEO’s presentation deck sounds like a pretty risky decision.
Examples of delegation in the workplace
If a manager is stressed, burnt out, or plain overworked, delegation can seem like a logical solution. However, as stated, delegation is an advanced management skill that needs time and practice to be perfected.
Delegation comes in many forms, depending upon the tasks that are scheduled to be assigned and the level of trust a manager has in their staff. While typically managers and leaders delegate tasks to their subordinates, any individual with some seniority in the organization can practice delegation.
For example, a senior content manager may request a junior content editor to proofread and review a batch of articles scheduled to be uploaded to their company website. In such a situation, the person delegating the task may need to request appropriate approval from their manager or supervisor before proceeding with the delegation.
Not every task can be delegated, however. Tasks that are confidential in nature or critical for long-term business success may genuinely need your attention. You should only delegate tasks that have clear processes, are easily replicable and measurable, and do not require access to confidential business information.
For example, investor relations and employee performance reviews are critical functions of any business that should be handled by the owners, managers, or executives. On the other hand, day-to-day activities like running operational tasks or organizing events should be delegated to middle management and team leaders.
Some examples of delegation in the workplace with varying levels of trust and autonomy include:
- Giving directions to a subordinate and telling them exactly what to do
- Assigning someone to compile research, gather feedback, and report back to you so you can make informed decisions
- Delegating decision-making responsibility to someone else, but retaining authority for the final say
- Delegating both responsibility and authority to proceed, except in the event of an unexpected turnout or emergency
- Delegating completely, putting team leaders in charge of tasks and decisions, and allowing them to complete them as they see fit
How to improve work delegation skills
Let’s now look at some specifics of how to effectively delegate to get the best results. To start, you must tackle the fear and uncertainty associated with delegating and lay the groundwork for success. Here are four actions you can take to improve the art of delegating.
Lay a good foundation
Here’s how to set the stage for effective delegation:
- Clarify the tasks you want to delegate. What can be done by whom? What can only be done by you?
- Communicate essential information, including the objectives of the overall project, each task, and the due dates, so the person accomplishing it knows what is expected and how it fits with the larger work picture
- Confirm and agree on the deadline and milestones (or how often to check up on the work)
- Finally, make sure your team members know they can turn to you for any questions if and when bottlenecks appear
Learning to delegate is essential for climbing the career ladder. It’s also essential for companies to succeed and have employees working at full capacity. Delegation is a reality no manager or leader can escape if they want to achieve goals, increase their organization’s customer base, and scale the business.
Let go of control
Let go of your picture of exactly how each task should be worked on and delivered. Once you have given clear instructions to the person you are delegating to, let them know they can reach you with questions or unexpected problems, and relinquish control of the project.
Avoid micromanaging after handing a task over to someone else. This can interfere with their work process, undermine their authority, and cause them to experience imposter syndrome or even anxiety, leading to bad results.
Releasing the reins isn’t easy, especially if you started as a small team and handled most day-to-day tasks yourself. It can be difficult to let go of those tasks and entrust them to others. However, there comes the point where you have to do just that for the organization to grow.
Give room for employees to learn
Work delegation makes it possible to create better outputs by leveraging and combining ideas from everyone involved, instead of limiting idea generation and solutions to just one manager.
An unsafe work environment may have a toxic delegating culture and overload employees with more work than they can handle, without proper training or resources.
When delegating to new hires, remember that everyone goes through a learning curve. Give them time and positive reinforcement as they settle into the role.
When delegating to current employees and contractors, make sure you are clear and detailed in your instructions and confirm that they understand the task you assigned them.
Think about your delegation choices
As mentioned, delegating work provides opportunities for employees to learn, grow, and ultimately contribute more to the organization’s success. But for delegation to be successful, it must be coordinated.
Identify the best available team member for the task. Be clear on why you’re delegating the task to this team or employee. Communicate clearly what the deliverables are, how their unique skills tie in, and where they can find additional resources or reach you if needed.
A critical function of leadership is identifying the strengths in their team and employees that they may not yet see in themselves. When delegating a task to an employee or team for the first time, it’s helpful to explain why you chose them and express your confidence in their ability to execute it successfully.
Give clear guidance, support, and resources
Delegation does not mean simply handing off a task and calling it a day. You should provide clear instructions, helpful resources, and accessible support should the team or employee run into obstacles.
If you have templates for the task at hand, guide your colleague through working efficiently with the templates and tools. This way, you can ensure that the employee feels supported and can produce the results you need.
Don’t delegate at random. Assign the right tasks to the right team or employee. As a manager, you need to understand your employees’ strengths, weaknesses, and preferences to set everyone up for success.
Review and offer feedback
Review and offer feedback to let your team members know the eventual task outcome. Ensure results meet the criteria for completion and offer helpful, constructive feedback to the team or employee where needed.
Delegation is only successful with accountability. Providing feedback marks the end of a complete delegation process. The person responsible for the task is held accountable for its timely completion, accuracy, and results.
If there was a problem with the work, offer suggestions for how it can be made right. And for tasks well done, recognize the team or individuals who made it happen. Giving recognition after delegating provides immense value and encourages employees to give their best.
Review and evaluate the success of your team in performing the responsibilities that were assigned. Make sure this review is done during and after a project is completed.
Providing actionable feedback is critical to developing the professional skills of your team and also clarifies any expectations. Feedback works best when it’s a two-way street. Spend time engaging with your team to understand the challenges they faced during the task and if any support can help them to accomplish it in a better manner.
Team inputs can help you improve your leadership skills, enhance project outcomes, and also strengthen the supervisor-employee relationship that you share with them.
How to delegate tasks with Wrike
Delegating work is much easier when you have a project management system to help you keep track of ongoing projects and tasks.
Wrike’s robust task management capabilities and highly secure software allow you to easily assign tasks, monitor employee progress, and provide support and feedback as needed. Employees can ask for feedback, support, or resources directly, creating a feeling of empowerment to make decisions and take the initiative as they execute their work.
Are you ready to streamline tasks and improve how you delegate work to your team? Get started with a free two-week trial today!