Social media marketing can be extremely time-consuming. Monitoring mentions, responding to comments, managing your engagement on multiple profiles and doing everything possible to ensure you get the best results from social media—it all adds up to a lot of time spent using and switching between different apps. A good social media management tool can save you a lot of hours, while also improving your results.
This infographic lists 5 top social media management tools on the market right now, rated by customer reviews.
The real trick when finding social media management tools is to find the one that has the features you need, whether based on the social channels you use, or the goals you have for your social media marketing efforts. From there, it’s a case of finding the perfect plan for your dashboard that provides the features you want at no extra cost. Sometimes this can prove problematic, as many tools have hidden costs that you may not know to look for.
Let’s examine how you can use social media management tools to improve your productivity.
Customer Relationship Management
Social media has always offered a way for businesses to have a closer relationship with their customers, but now, it’s more important than ever to not only respond as promptly as possible to any inquiries, comments and customer service issues, but also to create a more personalized experience for your followers.
Social media management dashboards are now incorporating more complex CRM tools. For example, you can organize and segment your audience by tagging users. Many tools also allow you to see all of the past conversations you’ve held with a certain social media user. This way, you’re always in the loop and by showing you remember past discussions you give that personal touch that can help build stronger connections with your followers.
More and more businesses and marketers nowadays are using influencer marketing to reach a bigger audience and get more traffic, engagement and make more sales, and a social media management tool can help you in those efforts. You can use it to identify any influencers that are already in your list, as well as other influencers in your niche. From there, it’s just a question of engaging as much as possible with them, in order to build mutually beneficial relationships.
A social media management tool with a strong CRM function can help you not only with customer service on social media, but it can also help you develop stronger relationships and to find more potential leads.
Set Up an Editorial Calendar
In order to be successful on social media, you need to post updates often and at the right times. Being organized with your content can help with this in the long run, especially if you’re using an editorial calendar, which is a feature I’m seeing more and more in social media management tools.
Up until recently, one of the biggest draws of social media management tools was that you could easily schedule updates for your social media accounts. Now, though, tools make it easier to schedule your content more intelligently and help you make sure you don’t miss any opportunities to raise your traffic and engagement.
Evergreen content is also on the rise, with more and more marketers striving to create content that will remain relevant months and even years from now. If you have any evergreen content, make sure to add it to your editorial calendar in order to re-publish it regularly and get the most out of it.
Collaborate with Your Team
When you have multiple social media profiles to manage and don’t want to work 24 hours a day, the best thing to do is to get some of your team members to help.
Find a tool that has team management capabilities – the more, the better. This will not only free up some of your time, you might find that some of your team members are better at social media and getting better results.
Most tools will allow you to assign tasks to team members, which they can see when they open their own accounts. For instance, if you’re get a lot of mentions and comments, you could have someone from your team assigning the most important ones directly to the head marketer, while they respond to all the other mentions.
Some tools also include a breakdown of analytics by team member, so you can see what each person’s response time is, what kind of engagement they’re getting, and more.
How Are You Using Social Media Marketing Tools?
Social media marketing has evolved a lot over the years, and marketers’ needs are changing as well. Social media management tools are evolving to meet those needs, and are becoming more than just tools for scheduling and publishing to a few social accounts. How are you using these tools to become more efficient and productive? Share your favorite tools and tricks in the comments below.
Highly regarded on the world speaker circuit, Lilach Bullock has graced both Forbes and Number 10 Downing Street with her presence! Listed in Forbes as one of the top 20 women social media power influencers, Lilach has been crowned the Social Influencer of Europe by Oracle, and is a recipient of a Global Women Champions Award for her outstanding contribution and leadership in business.