"Where all think alike, no one thinks very much." — Walter Lippmann
Collaboration and conflict are not opponents: they're partners. So let's banish the that high-performing teams are made up of smiling people who always get along.
Teamwork should be messy, and being a good manager isn't about creating a fake-happy work environment where you're more concerned about keeping the peace than doing good work.
Think of the between sales and marketinghat healthy tension fuels success.
But how do you keep conflict productive? You need to be able to recognize when healthy tension is in danger of turning disruptive, and step in to prevent things from devolving into territory.
When a member of your team is with a colleague in another team or department, what can you do to help them get through it?
Who is Marcus Aurelius?
A Stoic's Approach to Conflict Resolution
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Encouraging Productive Conflict
To start, don't shield your team from conflicts or disagreements. Be transparent about discussions and debates happening at the executive level, especially about decisions that concern them. You don't need to air any dirty laundry, simply explain how different perspectives factored into a new decision.
In your daily teamwork, encourage dissenting opinions and those who question assumptions. Show your team that disagreeing doesn't mean they'll be seen as poor team players or difficult employees.
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