Why Real-Time Customer Support is a Business Must-Have | Blog Wrike

In Nic's post, you'll learn a little bit about the optimal turn-around time to give an answer to a question, the importance of well-written FAQ pages, and our experience with support via social media.

"When you have great real-time support, customers will talk to you more often because they have confidence that they’re going to get great service. When customers are contacting you proactively, customer success is a natural byproduct."   Nic

What is client relationship management software? For us, an always-on support team has made the difference between being a good tool and being a great tool. Here's what some of your Wrike peers have said recently about our Customer Success crew:

 

 

//

 

If you want to take your customer support to the next level, read Nic's full guest article to learn our best practices today.

Sorry, this content is unavailable due to your privacy settings. To view this content, click the “Cookie Preferences” button and accept Advertising Cookies there.

Cookie Preferences