In Nic's post, you'll learn a little bit about the optimal turn-around time to give an answer to a question, the importance of well-written FAQ pages, and our experience with support via social media.
"When you have great real-time support, customers will talk to you more often because they have confidence that they’re going to get great service. When customers are contacting you proactively, customer success is a natural byproduct." — Nic
For us, an always-on support team has made the difference between being a good tool and being a great tool. Here's what some of your Wrike peers have said recently about our Customer Success crew:
I love @wrike - great customer service and great platform.— Krystian Szastok (@krystianszastok) March 21, 2014
If you want to take your customer support to the next level, read Nic's full guest article to learn our best practices today.