Wrike is honored to be the recipient of a Customer Experience Award for Complete Software and Service Experience by Software Reviews, a division of Info-Tech Research Group. Based on user feedback, we ranked first in Vendor Capabilities and Product Features under “Overall Satisfaction” and “Plan to Renew.” At Wrike, customer satisfaction is our top priority, and we’re thrilled to see it reflected in our users’ experience. We couldn’t be more excited to receive such glowing feedback and rankings from our customers. This award is granted based on user ratings for 25 elements across five categories: Service Experience, Conflict Resolution, Negotiation and Contract, Strategy and Innovation, and Product Impact. Wrike received the highest score in five areas, including: Helps Innovation, Effectiveness, Client-Friendly Policies, Fairness, and Unique Features, along with 11 other second-place rankings.
“In highly competitive landscapes, the overall customer experience distinguishes a vendor from its peers,” says Software Reviews President David Piazza. “Wrike demonstrated leadership in a broad number of areas across our rankings. Sentiments such as ‘Performance Enhancing,’ ‘Fair,’ and ‘Respectful’ were consistently mentioned by their users, demonstrating that they have built a loyal and dedicated customer base. Congratulations to Wrike on their excellent results within the PPM category.”
“This award is a testament to an incredible team that keeps the needs of customers at the forefront of everything it does,” says Wrike Founder and CEO Andrew Filev. “Our mission is to make teams insanely productive and these rankings from real users validate our customer-centric approach to further defining what it means to be a collaborative work management platform. Customers are our most important investors and we are committed to helping them do their very best work.”