Wrike Recognized by TrustRadius for Industry-Leading Usability and Customer Service

Wrike is kicking off the decade with not just one, but two award acknowledgments. Review aggregator TrustRadius recently announced the winners of their Best of Productivity Software 2021 category. We’re pleased to announce that Wrike took first place in Project Management Usability and third in Project Management Customer Support! 

The Usability Award is especially good news to our product team as it comes after the launch of the New Wrike Experience. The revamp included a fresh new look, a user-driven overhaul of our features and improved scalability, along with several other streamlined functionalities. 

“Usability is a key priority for Wrike, especially as remote work becomes the status quo,” says Alexey Korotich, Vice President of Product at Wrike. “Wrike's efforts at building a more intuitive, focused, and streamlined user experience has helped both new and existing users overcome the challenges of remote work. It’s an honor for Wrike to be recognized for its industry-leading usability.”

The recognition of Wrike’s customer support further solidifies our place as an industry-leading support solution, with exceptional response times and satisfaction scores. Our support teams are available through a variety of methods, around the clock — check out our Help Center for more information.

Abhay Rajaram, Chief Customer Officer at Wrike, said of the recognition, "Delivering memorable customer experiences is an essential pillar of Wrike's success," adding, "Wrike's Customer Support team is committed to being there for our users whenever they need us. I’m delighted to see that our customer base is so satisfied with their support experience – a testament to the amazing team here at Wrike."

“The events of 2020 transformed digital workplaces from supplementary into necessity,” says Andrew Filev, Founder and CEO of Wrike. “During a time when we’re seeing more new adopters than ever before, usability and customer success are absolutely critical for our platform. We’re delighted to hear from our users at TrustRadius that Wrike is excelling on both fronts.” 

How TrustRadius works

Founded in 2012, TrustRadius is a reliable review aggregator for B2B software with over 261,000 detailed reviews. The site collects customer feedback from unbiased contributors and manually vets each review for quality and legitimacy. 

Wrike has received over 400 reviews on the site and features an overall rating of 8.6 stars, placing it ahead of Asana, Trello, and monday.com. The ratings, recency, and relevancy of these reviews provide the foundation of TrustRadius’ awards. 

What TrustRadius reviewers are saying

Remote work has changed the way businesses operate and is here to stay. During this critical transition, Wrike has helped thousands of companies overcome the challenges of remote work by providing a centralized digital workplace and a single source of truth. 

Here’s what users recently shared about Wrike on TrustRadius:

“Over the years, Wrike has helped to consolidate work. Teams now use Wrike to generate recurring meeting agendas and shared notes. Wrike centralizes communications on projects and works seamlessly with Dropbox, where shared files are maintained. Most significantly, Wrike Blueprints have helped us to identify repeatable workflows, so we don't have to waste time and effort remembering the same sequence of tasks over and over again. It's awesome!” — Stephanie A. Wilson, MBA Project Manager at Georgia O'Keeffe Museum

“Wrike is being used as our primary project management software. We use it to manage client implementations and utilize the reports and dashboards to track and measure KPIs. It's being used across our entire organization; we have over 700 users in Wrike. It addresses the need for transparency across projects and departments. The communication functions within Wrike are fantastic, and our users love how easy they are to use and learn.” — Allison Stefaniuk, Director of Enterprise Transformation and Integration at Press Ganey

“Wrike solves many problems by keeping us on track, helps keep projects and other tasks from "falling through the cracks" and keeps important details and information at our fingertips. Instead of searching through hundreds of emails, a folder, project, or task will have all the information and the related emails in one place, making finding things simpler.” — Alisha Aschmann, Marketing Associate at Sun Devil Auto

Wrike helps over 2.3 million users work smarter, not harder. Switch to Wrike and increase your team’s productivity by 50% and reduce email clutter by 90%. Try Wrike for free for 14 days.

Comments 0

Sorry, this content is unavailable due to your privacy settings. To view this content, click the “Cookie Preferences” button and accept Advertising Cookies there.

Cookie Preferences