Wrike AI Addendum

Prior versions


The latest version of the Wrike AI Addendum is available here.

This Wrike AI Addendum (“Wrike AI Terms”) forms a part of and is hereby incorporated into: (i) the online Wrike Terms & Conditions; or (ii) the alternate agreement (if applicable) signed between the Parties for the Service (together with all applicable Order Form(s), SOW(s), and addenda thereto, the “Agreement”). In the event of conflict between these Wrike AI Terms and the Agreement, the Wrike AI Terms shall take precedence and prevail as to the conflict. Capitalized terms used but not defined herein have the same meaning as the same or substantially equivalent term in the Agreement.

  1. Governing Terms; Authority. These Wrike AI Terms govern Customer’s access and use of any features or functionality made available by Wrike as part of, or in the course of providing, the Service that utilize generative artificial intelligence trained by machine learning using Wrike and/or third-party data models (“Wrike AI”), and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, between the Parties concerning Wrike AI. The Wrike AI Terms are effective as of the date Customer’s Account Owner enables Wrike AI’s generative AI features within Customer’s account management portal. Customer and Customer’s Account Owner agree and acknowledge that: (i) they are not relying on any representation or statement other than as expressly set forth in these Wrike AI Terms; (ii) they accept and acknowledge that they have read, understand, and agree to these Wrike AI Terms; and (iii) Customer Account Owner has full legal authority to accept and bind Customer to these Wrike AI Terms.
  2. Wrike AI Output. When Customer provides or makes available Customer Data as input to Wrike AI, output generated by Wrike AI based on such input (“Wrike AI Output”) is presented for Customer to take some action (e.g., accept, cut/paste, …) to submit Wrike AI Output, in whole or part, to the Service, after which, such submitted Wrike AI Output shall be Customer Data for purposes of the Agreement. Customer acknowledges that, due to the nature of machine learning, Wrike AI Output may not be unique and Wrike AI may generate the same or similar output for others. Wrike makes no representations or warranties with regard to Wrike AI Output, including ownership thereof.
  3. Acceptable Use of Wrike AI. Customer agrees to not provide input to Wrike AI, attempt to generate Wrike AI Output through Wrike AI, or otherwise use Wrike AI to: (i) violate any applicable law; (ii) violate these Wrike AI Terms, the Agreement, or any content or use policies Wrike may implement and provide Customer notice of from time to time; (iii) infringe, violate, or misappropriate any of Wrike’s rights or the rights of any third party; (iv) submit to the Wrike Service any special category data as defined under the General Data Protection Regulation, except with respect to PHI subject to HIPAA, as amended and supplemented, provided the Parties first separately enter into a Wrike Business Associate / Subcontractor Agreement; (v) develop foundation models or other large-scale models that compete with Wrike or Wrike AI; (vi) mislead any person that Wrike AI Output was solely human-generated, including failing to make any disclosures required under any applicable law regarding the origination of Wrike AI Output; or (vii) violate any technical documentation, usage guidelines, or parameters of the Wrike Service. Additionally, Customer’s use of Wrike AI is subject to fair usage restrictions that Wrike may determine in its sole discretion. Customer acknowledges and agrees that if Customer exceeds what Wrike, in its sole discretion, determines to be fair usage, Wrike may disable or degrade performance of Wrike AI.
  4. WARRANTY DISCLAIMER. WRIKE DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS REGARDING WRIKE AI, WRIKE AI OUTPUT, AND/OR THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF WRIKE AI AND/OR WRIKE AI OUTPUT. WRIKE DOES NOT WARRANT OR REPRESENT THAT WRIKE AI AND/OR WRIKE AI OUTPUT WILL BE UNINTERRUPTED, ERROR OR BUG FREE, NON-OFFENSIVE, NON-INFRINGING, NON-HARMFUL ACCURATE, LAWFUL, OR APPROPRIATE. USE OF WRIKE AI AND/OR WRIKE AI OUTPUT IS MADE AT YOUR OWN RISK. WRIKE AI IS PROVIDED “AS IS”, “WITH ALL FAULTS”, AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED AND WRIKE EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES OR REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR REPRESENTATIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUALITY, COMPLETENESS, NON-INFRINGEMENT, RELIABILITY, AVAILABILITY AND PERFORMANCE.
  5. Any indemnification obligation of Wrike to Customer under the Agreement shall not apply to claims arising from or relating to Wrike AI or Wrike AI Output. Customer shall indemnify, defend, and hold Wrike, its affiliates, and its respective officers, directors, employees, members, investors, contractors, and representatives harmless against any and all claims arising from or relating to Customer’s or its Users’ use of Wrike AI or Wrike AI Output contrary to these Wrike AI Terms. Customer shall pay any resulting judgment, or settlement, and all costs, including all reasonable attorney’s fees, and expenses related thereto.
  6. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WRIKE, ITS AFFILIATES, OR ANY THIRD PARTY PROVIDER BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, OR FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER ARISING UNDER THESE WRIKE AI TERMS AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, WRIKE’S TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES AND LOSSES UNDER THESE WRIKE AI TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS.
  7. Improving Wrike AI. Wrike does not use Customer Data or permit others to use Customer Data to train the machine learning methods and data models underlying Wrike AI. Customer’s use of Wrike AI does not grant Wrike any right or license to use Customer Data in a manner that is inconsistent with the Agreement or to train Wrike’s machine learning methods or data models unless otherwise agreed to by Customer. Wrike AI and its machine learning methods and data models may develop over time to better address specific use cases. Wrike may use data collected from Customer’s use of Wrike AI to improve Wrike’s models when Customer: (i) voluntarily provides Feedback to Wrike, such as by labeling Wrike AI Output with a “thumbs up” or “thumbs down;” or (ii) gives Wrike its express permission to do so.
  8. Generative AI Provider Policies. Wrike uses Microsoft Azure OpenAI Service to provide certain generative AI features and functionality of Wrike AI. Customer shall not use Wrike AI in a manner that violates any Azure OpenAI Service policy, including, but not limited to, Microsoft’s Code of Conduct for the Azure OpenAI Service.
  9. Wrike’s Privacy Policy is hereby incorporated by reference and will incorporate any provisions not addressed in these Wrike AI Terms. Customer acknowledges and accepts the manner in which Microsoft Azure OpenAI Service processes data and the relevant protections and security measures which are set out Microsoft’s Data, Privacy, and Security Policy for the Azure OpenAI Service. For the avoidance of doubt, Customer is aware and accepts that, in connection with Customer’s use of Wrike AI, the Azure OpenAI Service will temporarily store all prompts and generated content to monitor for and prevent abusive or harmful uses or outputs of the Azure OpenAI Service. Authorized Microsoft employees may review such data that has triggered its automated systems to investigate and verify potential abuse. See the Azure OpenAI Service product documentation related to abuse monitoring for more information.
  10. Additional Processing Instruction. To the extent Customer Data provided as input to Wrike AI contains Personal Data (as that term is used or similarly defined in the Data Processing Addendum in place between the Parties), Customer instructs Wrike to process the Personal Data for the additional purpose of providing the Wrike AI functionality and Wrike AI Output. Customer acknowledges that for the purposes of Customer’s use of Wrike AI and Wrike AI Output, Wrike uses Microsoft’s Azure OpenAI Service to provide certain features and functionality of Wrike AI.
  11. Pricing. Wrike AI is currently offered at no cost, but may, in whole or part, be subject to payment in the future.
  12. Term, Termination, and Survival. These Wrike AI Terms are coterminous with the Agreement or until such time the Account Owner disables Wrike AI’s generative AI features within Customer’s account portal or these Wrike AI Terms are revised or replaced. Sections 1, 2, 3, 4, 5, 6, 7, 11, and 12 shall survive any termination. Wrike may terminate Wrike AI, or any part thereof, at its sole discretion and without liability to Customer.

This Wrike AI Addendum ("Wrike AI Terms") supplements and is incorporated into the applicable agreement between Wrike, Inc. or an Affiliate thereof ("Wrike") and its customer ("Customer") governing Customer's use of Wrike's hosted, on-demand, cloud-based service offerings (the "Service"), whether Wrike's online terms of service or a separately negotiated service agreement (the "Governing Agreement"), and forms a part of the Governing Agreement (together with all applicable Order Form(s), SOW(s), and addenda thereto, the "Agreement"). In the event of conflict between these Wrike AI Terms and the Governing Agreement, these Wrike AI Terms shall take precedence and prevail as to the conflict. Capitalized terms used but not defined herein have the same meaning as the same or substantially equivalent term under the Governing Agreement. These Wrike AI Terms supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, between the Parties concerning Wrike AI, and are effective as of the earliest occurrence of either of the following (the "AIA Effective Date"): (i) the date Customer accepts these Wrike AI Terms in connection with enabling Wrike AI within Customer's account portal; or (ii) the date of Customer's first Service Subscription renewal following Wrike's notice of updated Wrike AI Terms, for Customers who previously accepted a prior version of these Wrike AI Terms through the account portal.

  1. Governing Terms; Scope; AI Principles. These Wrike AI Terms govern Customer's access to and use of any features or functionality made available by Wrike as part of, or in the course of providing, the Service that utilize generative or agentic artificial intelligence—trained on Wrike's data models or Third-Party Data Models—to create new content (such as text, images, video, audio, or code) or perform autonomous tasks within the Service on behalf of a User, in each case using Customer Data as input ("Wrike AI"). Wrike AI excludes, and these Wrike AI Terms do not govern, Customer's access to and use of any AI or machine learning features that solely analyze existing data (including Customer Data) to generate predictions, classifications, or insights based on patterns in that data. Wrike's principles and practices regarding the secure, transparent, and fair use of AI within the Wrike Service are available at: https://security.wrike.com/.
  2. Wrike AI Output. When Customer provides or makes available Customer Data as input to Wrike AI, output generated by Wrike AI based on such input ("Wrike AI Output") is presented to Customer for review and action (e.g., accept, edit, or discard) prior to submission and/or adoption of Wrike AI Output, in whole or in part, to the Service. Once submitted and/or adopted, such Wrike AI Output shall become Customer Data for purposes of the Agreement. Wrike AI Output that is not submitted and/or adopted by Customer is not retained, logged, or otherwise accessible to Wrike following the conclusion of the relevant session, but Customer Data provided as input to Wrike AI and any resulting Wrike AI Output may be retained within the systems of applicable Third-Party Data Model providers for up to sixty (60) days for abuse monitoring purposes. Customer acknowledges that, due to the nature of machine learning, Wrike AI Output may not be accurate or unique, and Wrike AI may generate the same or similar output for other customers. Wrike makes no representations or warranties with respect to Wrike AI Output, including as to ownership thereof.
  3. Acceptable Use of Wrike AI. Customer agrees not to provide input to Wrike AI, attempt to generate Wrike AI Output through Wrike AI, or otherwise use Wrike AI to: (i) violate any applicable law; (ii) violate these Wrike AI Terms, the Agreement, or any content or use policies Wrike may implement and provide notice of to Customer from time to time; (iii) intentionally or recklessly infringe, violate, or misappropriate any rights of Wrike or any third party; (iv) submit to the Wrike Service any special category data as defined under the General Data Protection Regulation, or any protected health information ("PHI") subject to HIPAA, as amended and supplemented, unless the Parties have separately entered into a Wrike Business Associate / Subcontractor Agreement; (v) use Wrike AI in a manner that would classify such use as a high-risk AI system under the EU Artificial Intelligence Act or any other applicable AI-specific regulation, without ensuring full compliance with all applicable deployer obligations thereunder; (vi) develop AI functionality, foundation models, or other large-scale AI models that compete with Wrike or Wrike AI; (vii) mislead any person into believing that Wrike AI Output was solely human-generated, including by failing to make any disclosures required under applicable law regarding the origin of Wrike AI Output; (viii) violate any technical documentation, usage guidelines, or parameters of the Wrike Service; or (ix) deploy or use Wrike AI's agentic features without maintaining reasonable human oversight of autonomous actions taken by Wrike AI within the Service, including failing to review Wrike AI Output prior to adoption where reasonably practicable.
  4. WARRANTY DISCLAIMER. WRIKE DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS REGARDING WRIKE AI, WRIKE AI OUTPUT, AND THE RESULTS THAT MAY BE OBTAINED FROM THE USE THEREOF. WRIKE DOES NOT WARRANT OR REPRESENT THAT WRIKE AI OR WRIKE AI OUTPUT WILL BE UNINTERRUPTED, ERROR- OR BUG-FREE, NON-OFFENSIVE, NON-INFRINGING, NON-HARMFUL, ACCURATE, LAWFUL, OR FIT FOR CUSTOMER'S PARTICULAR PURPOSE. WRIKE AI MAY PERFORM AUTONOMOUS ACTIONS WITHIN THE SERVICE BASED ON INCOMPLETE OR INACCURATE OUTPUT. CUSTOMER IS RESPONSIBLE FOR REVIEWING WRIKE AI OUTPUT AND SUPERVISING AUTONOMOUS ACTIONS WHERE REASONABLY PRACTICABLE PRIOR TO ADOPTION. WRIKE DISCLAIMS ALL WARRANTIES REGARDING THE RESULTS OR CONSEQUENCES OF ANY SUCH ACTIONS. USE OF WRIKE AI AND WRIKE AI OUTPUT IS AT CUSTOMER'S OWN RISK. WRIKE AI IS PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE," WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WRIKE EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUALITY, COMPLETENESS, NON-INFRINGEMENT, RELIABILITY, AVAILABILITY, AND PERFORMANCE.
  5. Indemnification. Excluding all claims related to Customer Data, whether provided as input to Wrike AI or arising from Wrike AI Output based on Customer Data, any third-party IP indemnification obligation of Wrike to Customer under the Agreement shall apply to Customer's use of Wrike AI; provided that Wrike shall have no obligation to defend Customer against claims relating to Wrike AI arising from Customer's gross negligence, willful misconduct, failure to comply with applicable laws, or breach of these Wrike AI Terms or the acceptable use policies of any Third-Party Data Model provider. Customer shall indemnify, defend, and hold harmless Wrike, its affiliates, and their respective officers, directors, employees, members, investors, contractors, and representatives against any and all claims arising from or relating to Customer's or its Users' use of Wrike AI or Wrike AI Output in violation of these Wrike AI Terms. Customer shall pay any resulting judgment or settlement, and all costs and expenses related thereto, including reasonable attorneys' fees.
  6. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WRIKE, ITS AFFILIATES, OR ANY THIRD-PARTY DATA MODEL PROVIDER BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF FUTURE PROFITS, GOODWILL, REPUTATIONAL HARM, LOSS OF FUTURE REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING UNDER OR RELATED TO WRIKE AI OR THESE WRIKE AI TERMS, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY FROM WHICH DAMAGES ARE SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR (I) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS HEREUNDER, TO THE EXTENT THE AGREEMENT CONTAINS INDEMNIFICATION OBLIGATIONS, AND (II) EITHER PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER THE AGREEMENT, TO THE EXTENT THE AGREEMENT CONTAINS CONFIDENTIALITY OBLIGATIONS, EACH PARTY'S TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES AND LOSSES ARISING FROM OR RELATED TO WRIKE AI SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO WRIKE SPECIFICALLY FOR ADDITIONAL AI ACTIONS PURCHASED SEPARATELY FROM CUSTOMER'S SERVICE SUBSCRIPTION DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100) IF NO SUCH ADDITIONAL AI ACTIONS HAVE BEEN SEPARATELY PURCHASED. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE AGREEMENT, THIS SECTION SHALL GOVERN AND SUPERSEDE ANY BROADER AGGREGATE LIABILITY CAP SET FORTH IN THE AGREEMENT WITH RESPECT TO CLAIMS ARISING FROM OR RELATED TO WRIKE AI. FOR THE AVOIDANCE OF DOUBT, WHERE APPLICABLE, LIABILITY ARISING FROM EITHER PARTY'S INDEMNIFICATION OBLIGATIONS HEREUNDER OR BREACH OF CONFIDENTIALITY OBLIGATIONS UNDER THE AGREEMENT SHALL BE GOVERNED BY, AND LIMITED TO THE SAME EXTENT AS, THE APPLICABLE PROVISIONS OF THE AGREEMENT.
  7. Improving Wrike AI. Wrike does not use Customer Data, nor permit others to use Customer Data, to train Wrike AI or its underlying data models. Wrike AI and its underlying data models may evolve over time to better address specific use cases. Wrike may use Feedback provided to Wrike, and metadata and usage data collected from Customer's use of Wrike AI, each in non-personally-identifiable form, to improve Wrike AI and its underlying data models.
  8. Third-Party Data Model Provider Policies. Wrike AI uses third-party large language models ("Third-Party Data Models") from third-party providers, including but not limited to Microsoft (Azure OpenAI), OpenAI (ChatGPT and Frontier), Google (Vertex and Gemini), and Anthropic (Claude). Customer agrees to comply with the acceptable use policies of the applicable Third-Party Data Model providers. A list of current Third-Party Data Model providers used by Wrike AI is available at https://www.wrike.com/legal/subprocessors-list/.
  9. Additional Processing Instruction. To the extent Customer Data provided as input to Wrike AI contains Personal Data (as that term is defined or used in the Data Processing Addendum in place between the Parties), Customer instructs Wrike to process such Personal Data for the additional purpose of delivering Wrike AI functionality and Wrike AI Output, and authorizes Wrike to engage the Third-Party Data Model providers identified at https://www.wrike.com/legal/subprocessors-list/ to process such Personal Data in support of Wrike's delivery of Wrike AI.
  10. AI Pricing and Usage. Usage of Wrike AI features is metered via "AI Actions"—defined as any single, independent operation performed by Wrike AI. Starting April 1, 2026, monthly usage quotas of free AI Actions will take effect based on Customer's Service Subscription plan and the type (or tier) of AI Actions performed. When monthly quotas are reached, access to Wrike AI may be restricted. Quotas reset monthly, and Customer may purchase additional AI Actions to restore access. Detailed pricing and usage information, including Wrike's policy on fair usage of free AI Actions, is available at: https://help.wrike.com/hc/en-us/articles/35483473840023-Understanding-Wrike-AI-Pricing-and-Usage, the terms of which are subject to change upon Customer's renewal of its Service Subscription following notice of such change.
  11. Term, Termination, and Survival. These Wrike AI Terms are coterminous with the Agreement or until such time the Account Owner disables Wrike AI within Customer's account portal or these Wrike AI Terms are revised or replaced. Sections 1, 2, 3, 4, 5, 6, 7, 9, 10, and 11 shall survive any termination. Wrike may modify, suspend, or discontinue Wrike AI, or any part thereof, at its sole discretion. Wrike will provide Customer with reasonable advance notice of any such modification, suspension, or discontinuation where practicable, except where immediate action is required to address security, legal, or operational concerns. Wrike shall have no liability to Customer for any such modification, suspension, or discontinuation.