Here’s a story we’re sure you’ll like because it’s one that you can probably relate to or stirs up past memories.
Intelco is a software house that provides services for large industrial groups such as the motorway, airport, engineering, retail, textile, and many others. Based in Gussago, Italy, they’re a true strategic partner for companies that outsource personnel administration. The company offers a wide range of services thanks to the "tailor-made" customization of the IRIS software, an Intelco-owned platform made up of about 42 modules to optimize, rationalize, and digitize human resource management processes.
Back in 2019, the company faced an all-too-common scenario. Their teams worked out of disparate systems, needed more visibility, and couldn’t track work efficiently or see work in progress or a historical record of completed projects. They were determined to find ways to optimize their processes and work smarter. Change management was needed. Although change seemed intimidating, they knew it had to be done to reach their end goal — improving collaboration and streamlining processes.
We talked with Mattia Ronchi and Paolo Baiamonte, Project Managers at Intelco, to learn more about their workflows, major pain points, and what led them to choose Wrike.
How did Intelco manage and track work before?
MR & PB: We used to manage all our work via spreadsheets and handwritten notes. Our service team, in particular, relied on email and phone calls because clients couldn’t initiate new requests without first emailing or calling the service team. So any time a bug needed fixing or a change request was sent, the service team was inundated with inbound inquiries. It wasn’t ideal, and we knew there had to be a better way.
What motivated your team to look for a better solution?
MR & PB: It all started with upgrading our ticketing system and fielding new requests. The glaring problem was with multiple channels to accept requests. There needed to be a consolidated, easy-to-track system to handle everything. But we also wanted to streamline processes, enable more teams to have visibility into the work being done by all departments and collaborate. And here’s the big thing — we wanted to achieve everything in one place.
What was your evaluation process, and what sold you on Wrike?
MR & PB: Implementing organizational change isn’t easy, but we knew change management was in order, so we sought a work management solution. We sat through multiple product demos to determine which solution best fit our needs. After all the demos, we weren’t impressed because every provider was too niche, the software was too clunky, or it was not customizable to what we needed.
Once we saw Wrike, it was clear how robust the platform was and how we could customize it to how we preferred to work. The other platforms were not as flexible as Wrike, which made all the difference. For instance, the request form is everything we hoped for and more because it simplifies the process and auto-assigns the right teammate instantly. Our request forms help us to prioritize work so that every morning when our teams arrive, they can easily see a prioritized task list in Wrike of what they have to do, so they’re not guessing what needs to be done.
Which Intelco teams use Wrike to manage work and collaborate?
MR & PB: Along with the service team, our project management team was the first group into Wrike because I helped spearhead the change management process. Once we saw immediate success, word traveled fast to other departments like marketing, legal, finance, and IT. Fast forward to today, and the entire company works inside Wrike.
That’s another wonderful aspect of the product — each department at Intelco has its own dedicated Space where we set up projects and can track activities. It’s great because all our work can be kept separate yet still housed in Wrike.
What Wrike features do you recommend most?
MR & PB: With request forms, we can tie them to Blueprints and launch full-fledged projects in a few clicks, so that’s great! And before using Wrike, we didn’t track time spent on work, but now we do with timesheets — we couldn’t live without them! We can monitor the time spent per task in real-time. We can better plan and forecast easier because there’s more visibility and a record of time spent.
Speaking of visibility, other features we love include the ability to create custom dashboards via Wrike Analyze. Everyone, including managers, can see which projects are being released and their respective statuses. No more digging through emails, spreadsheets, or handwritten notes because it’s all in Wrike. Not only is all our work and collaboration in the platform, but these features specifically have helped us quickly understand which teams are performing the most compared to others and where we need to improve.
What’s next for Intelco using Wrike?
MR & PB: Every new employee gets onboarded into Wrike from day one, and we plan to use Wrike Integrate to sync our Salesforce account and others from our tech stack.
Check out the full case study
There’s more to the Intelco story; you can get the complete details here. You’ll see how, with Wrike, they deal with 90% fewer emails, can complete bug fixes 50% faster, and save 30% time in progress meetings. Read the full case study here.