Today, we introduce you a new handy feature that lets you easily draw somebody's attention to your comments in Wrike. Simply add @TeammateName in a comment to a task to invite a colleague to the task discussion!

No matter if the person mentioned after @ follows the task or not, she or he will immediately receive an email notification with the text of your comment. Imagine how handy the feature is when you need a piece of advice from a teammate who is not directly involved in the task! For example, if you work on your company's branded YouTube channel, you may need to know if the design mock-up you created is technically viable, so you mention your DHTML developer in the comment. Or when you need to ensure the sales proposal you created aligns with your team's goals, you mention the appropriate executive. There are so many cases when the feature is very handy, including the ones when you need to involve overly busy teammates into the discussion.

If the task wasn't shared with the teammate you mention after @, it automatically gets shared right after you submit the comment. This way, he or she is able to better understand the context of the comment and actively participate in the discussions in the future.

If your colleague replies to the comment via e-mail or in the workspace, Wrike considers this as an interest in the topic, and the person automatically starts following the task and keeping track of the task progress. Now you can be sure the person will be aware of all updates and discussions of this task!

Wrike auto-suggests a drop-down based on what you've typed after the @ symbol, so the feature is very easy and intuitive, and it quickly draws the attention of the right teammate directly to your comment. You are very welcome to try this new social communication feature right now and share your experience with us in the comments!

How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work.

123 EDI, a leading provider of Electronic Data Interchange (EDI), has been offering a variety of robust, cost-effective EDI solutions since 1991. Projects of 123 EDI are typically complex and require coordination between sales, accounting and programming departments to ensure the company meets and even exceeds customers' expectations.

According to Bernie Murciano, President at 123 EDI, the following principles, supported by Wrike's features, help to achieve top-notch customer service:

Attention to detail
Being thorough in performing clients' requests, minding the details, no matter how small they are, is crucial on the road to customer satisfaction. But can you take the load of remembering too many things off your brain and still deliver everything and more to your clients?

Yes, you can! Wrike stores all the short-term and long-term commitments of 123 EDI, providing "a view of the big picture without losing sight of the many details" says Bernie. Thus, 123 EDI stays ahead of the game and ensures that even minor customer needs are not overlooked. "Positive customer feedback doubled in a couple of months after we adopted Wrike," shares Bernie.

Seamless collaboration
To achieve excellent customer service, a unified effort of all the organizational departments is required. 123 EDI chose Wrike for teamwork with its enhanced collaboration features: real-time discussions, handy ways to follow tasks, and a cross-project newsfeed to track progress with ease.

What makes Wrike especially convenient for collaboration is easy data-sharing on project progress with everyone involved. If you wish to connect remote teams, external partners and clients to the project, you can easily do so – the number of external viewers is unlimited.  Bernie confirms: "Wrike's user-friendly web application keeps everyone on the same page."

Commitment to timelines
When you deliver a project on time, customers appreciate it and come back for more. With Wrike's automatic reminders about tasks and updates, you never miss a deadline.

Scheduling tasks is simple and can be done from list, table and timeline views in real time. Bernie Murciano values this ability "to more effectively prioritize tasks by revising due dates." Thus, 123 EDI quickly reacts to the ever-changing business conditions, so that no customer is disappointed by a missed deadline. 

Now that you know Bernie's opinion on what's crucial for improving customer service, we'd love to hear about your experiences! If you wish to share your stories about how Wrike's implementation helped you to tackle project or business management challenges, you are very welcome to do so! Contact us at support@team.wrike.com.

Goodbye to the habitual 5-step process of collaborative file editing! The tiresome “download-open-edit-save-upload” routine has had its day. Today, Wrike breaks the last barrier to seamless document collaboration by letting you edit your MS Office and Open Office files online without downloading them.

Removing the “download” and “upload” steps from the file editing procedure, Wrike makes it incredibly easy for you and your team to update files attached to tasks. You can see it for yourself!  The next time you need to update an MS Office or Open Office file attached to a task in Wrike, just click on it, and it immediately opens without downloading to your computer. The file opens in the appropriate program, be it MS Office or Open Office, depending on which one you use. When you are done with editing, save changes and close your file. That’s it - the new version is automatically created! Your freshly updated document instantly appears right at the top of the file versions list. All the previous versions are also conveniently stored in Wrike, so you can easily track the history of changes by downloading a particular file version when needed.

Most of us have a page on Facebook, which currently counts over 600 million users all over the globe. You might’ve heard that the secret sauce helping it scale so well is the “social graph” concept. But imagine if people got connected not as individuals, but as workers with their units of work. And, just as everyone shares their personal photos, interests and news on Facebook, people collaborating among each other would share the work-related data within a “work graph.” What happens if the graph model is taken into business world, and what exactly is the work graph? Find out in a guest article by our CEO, Andrew Filev, on SandHill.com: “The Facebook Effect: Three Ways the Social Graph Is Transforming Business Collaboration.”

In the article, Andrew highlights the lessons that the business collaboration space can learn from Facebook and discusses why the “work graph,” our own unique concept, has the potential to turn us all into project management and collaboration rock stars. We built Wrike with this vision - to connect work for thousands of people - and now we came up with this special name for our model. You can get a feel of it right now by using Wrike!

A picture is worth a thousand words, so what about a video? Or even a video channel! We decided to give you a full overview of Wrike's tutorials in our brand-new Wrike TV.

Come visit our YouTube channel, where you already can find several new arrivals – on Wrike's integration with Google docs, handy drag-and-drop support and the fantastic Activity Stream. Here's a piece on how you can work on Google Docs collaboratively in Wrike:


But this is just a beginning, as we want to turn our channel into a get-together to exchange great project management ideas. We will share some interesting experiences of project management gurus and useful tips on efficient collaboration in the easy form of little videos. As you can see, the most interesting updates are on their way, so stay tuned! You can easily subscribe to our channel with your Google account.

Do you have a piece of practical advice or an inspiring team experience to share with other viewers? Be our TV guest star and cover yourself with glory! We prepared a small present for you – a gift card for ThinkGeek – to thank you for helping our users become more productive. We also have some gifts to raffle off among the first 100 lucky subscribers and anticipate presenting them to you!

How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work.

123 EDI, a leading provider of Electronic Data Interchange (EDI), has been offering a variety of robust, cost-effective EDI solutions since 1991. Projects of 123 EDI are typically complex and require coordination between sales, accounting and programming departments to ensure the company meets and even exceeds customers' expectations.

According to Bernie Murciano, President at 123 EDI, the following principles, supported by Wrike's features, help to achieve top-notch customer service:

Attention to detail
Being thorough in performing clients' requests, minding the details, no matter how small they are, is crucial on the road to customer satisfaction. But can you take the load of remembering too many things off your brain and still deliver everything and more to your clients?

Yes, you can! Wrike stores all the short-term and long-term commitments of 123 EDI, providing "a view of the big picture without losing sight of the many details" says Bernie. Thus, 123 EDI stays ahead of the game and ensures that even minor customer needs are not overlooked. "Positive customer feedback doubled in a couple of months after we adopted Wrike," shares Bernie.

Seamless collaboration
To achieve excellent customer service, a unified effort of all the organizational departments is required. 123 EDI chose Wrike for teamwork with its enhanced collaboration features: real-time discussions, handy ways to follow tasks, and a cross-project newsfeed to track progress with ease.

What makes Wrike especially convenient for collaboration is easy data-sharing on project progress with everyone involved. If you wish to connect remote teams, external partners and clients to the project, you can easily do so – the number of external viewers is unlimited.  Bernie confirms: "Wrike's user-friendly web application keeps everyone on the same page."

Commitment to timelines
When you deliver a project on time, customers appreciate it and come back for more. With Wrike's automatic reminders about tasks and updates, you never miss a deadline.

Scheduling tasks is simple and can be done from list, table and timeline views in real time. Bernie Murciano values this ability "to more effectively prioritize tasks by revising due dates." Thus, 123 EDI quickly reacts to the ever-changing business conditions, so that no customer is disappointed by a missed deadline. 

Now that you know Bernie's opinion on what's crucial for improving customer service, we'd love to hear about your experiences! If you wish to share your stories about how Wrike's implementation helped you to tackle project or business management challenges, you are very welcome to do so! Contact us at support@team.wrike.com.

New tasks appear every day. Some of them have urgent deadlines. So every day, you have to adjust the priorities for each project and communicate them to the team. Tons of operations, don't you think? With Wrike, it takes you just a couple of mouse moves to set, adjust and communicate project priorities.

1. Set and adjust priorities. It's easier than you can imagine. Simply sort the tasks by priority and drag the most important tasks up the list with your mouse. Select "Show descendant" if you want to prioritize tasks in subfolders as well. Whenever you need to prioritize tasks across all your projects, go to "My Folders," select "Show descendant" and drag-and-drop tasks.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   If you have dozens of tasks, you might want to prioritize them for each person separately (filter the task list by responsible person first).
    

2. Share and communicate priorities. The best thing about Wrike's priority system is that, if a project folder is shared with the team, the team already knows the up-to-date priorities. How? A person opens a project folder, chooses sorting by priority and voila. He or she sees tasks of the highest priority at the top of the list, just like you do. Every team member instantly sees the automatically updated project priorities with no extra effort from your side. This helps everyone clearly see what they should be focusing on first and promptly react to the changes in the volatile business environment.

Keeping your plan up-to-date and communicating priorities to the entire team is a challenge, but with Wrike, it is a piece of cake. We'd love to know what you think. Have you already used Wrike's prioritization function? Did you learn anything new from this post?

Every project manager knows what a huge part of the working day goes toward routine micromanagement tasks, such as collecting the latest data on the project and informing all the team members about plan changes. These problems were very familiar to Daniel Schneider, senior project manager at Secondred Newmedia. After the agency’s portfolio expanded to numerous international clients, Daniel discovered that collaboration turned into a real challenge. “I literally felt drowned with permanent information updates on projects and couldn’t concentrate on high-level tasks, devoting too much time to the coordination process,” he says.

When Secondred Newmedia adopted Wrike, they successfully overcame all collaboration issues with Wrike’s help and discovered an optimal solution for their needs - bottom-up planning. With Wrike, all team members can contribute to general planning, making the firm more agile and saving Daniel Schneider from lots of routine work. “Wrike took the load of micromanagement off me, so that I could switch from manager-centric to team-centric planning,” says Daniel Schneider. If you want to know more about Secondred Newmedia’s successful experience and find useful tips on bottom-up planning, read the whole story of the Internet agency.

In today’s ever-changing business environment, a pen and a piece of paper are no longer enough for a manager’s success. Without effective tools for task management and team collaboration, a manager is left empty-handed against the information flood. The constant flow of new data, rescheduled deadlines and modified requirements should be quickly processed by the manager and communicated to the whole team.

These pressing issues were very familiar to Timothy Seward, CEO of ROI Revolution, the leading expert in the search engine marketing and a new Wrike customer.  According to Timothy, “Flexibility and speed is super-critical in today’s digital age,” so he was looking for task management software that would allow  him to easily structure the workflow, accurately organize tasks in neat hierarchies and break the work down into smaller, easy-to-tackle, actionable items. 

All these requirements were met by Wrike. “I love the fact that it hit everything on my dream list. With its help, we get vastly better results. We get more things done and done faster,” says Timothy.  He has thoroughly investigated all of Wrike’s features and is eager to share his findings with you. For example, do you know how to save 50% of time spent on meetings with the help of Wrike’s social networking features? Find the answer and other useful tips in the case study “The Secret of Efficient Task Management: Tips from ROI Revolution.”

You are welcome to listen to the 15-minute audio podcast with Timothy Seward and adopt success tactics from the leading online advertising company:

Also, listen to Timothy's tips on search engine marketing in a bonus track:


As usual, we would be thrilled to hear your comments and ideas about the new podcast and case study. And, of course, you are welcome to follow Timothy’s example and become our next podcast guest. If you are interested in sharing your story of dealing with project management challenges, please contact us at marketing@team.wrike.com.

We know how important it is for you to be able to manage your tasks from anywhere: your computer, phone and… tablet. The tablet version of Wrike was on the wish list for many of you, and today our team presents you Wrike’s Web version for mobile browsers on iOS or Android. So now you can take full advantage of Wrike from your favorite tablet device. The new version is released in beta, and we welcome you to try it.

Android users probably have dreamed about this version most of all, but we’re sure it will please iPad aficionados, as well. In Wrike’s new tablet version, you get almost everything that helps your project collaboration in Wrike’s Web version. You can create and schedule tasks and share comments from anywhere with Internet access as easily as you do it in Wrike’s Web app. We hope that the tablet version will bring even more comfort to your project collaboration.



We look forward to receiving your feedback on the beta version for mobile browsers. Please contact us at support@team.wrike.com and tell us what you like about using the new version on your tablet and what you would like to be improved.