2012 is Around the Corner:
Time for the New Year’s Eve Report

Published by Irene   |  Friday, 23 December, 2011
Wait a moment, is it December already? It has been such a fantastic year, the time flew by so quickly.

First of all, we would like to thank all of you for choosing Wrike and relying on it in managing your day-to-day project work. It is a pleasure to serve both “Wrike experts” with a rich experience of using our app and our new friends that have just recently joined Wrike’s customer community. We really appreciate your contribution through your feedback, awesome suggestions, and experience shared with other users in your case studies.



Wrike has become even smarter…

We’ve added 20+ new features to help you become way more productive. In 2011 we added the abilities to attach files with drag-and-drop, edit documents without downloading, view your tasks from your favorite mobile or tablet device and much more.  Many of these updates were inspired by your suggestions, so if you haven’t voiced your favorite feature yet, it’s the right time to do it!
 
…even faster…
 
As the pace of information flow increases, project management needs to be much more flexible and agile. Thanks to a slick facelift, Wrike got a friendlier look and feel, as well as an unparalleled speed boost that allows you to load and manage tons of data in just seconds whether you are running dozens, hundreds or even thousands of tasks and projects. “Thanks to Wrike, our team now completes 30% more tasks with open deadlines per month,” says William Fetter, director of marketing and communications at Hexagon Metrology.

…and you’ve wowed it!
 
I love the fact that Wrike hit everything in my dream list! With Wrike's help, we get vastly better results, we get more things done and done faster,” says Timothy Seward, CEO of ROI Revolution.  Thank you Tim for such nice words! We hope many of you would “+1” Timothy’s opinion ;). Your positive feedback resulted in new fantastic customer stories and podcasts discussing best practices to using Wrike and new project management methods inspired by our app.

Our achievements were also appreciated by the business community: Wrike received a Stevies award and got extensive media coverage in GigaOm, ReadWriteWeb, eWeek, AllBusinessBlog, InformationWeek, PM4Girls and more!

So what’s the bottom line? Terri Griffith from GigaOm has perfectly summarized the results:
"Complexity can be managed, work can be shared, and transparency supported — all at blazing speed." [in Wrike]

Indeed, 2011 was amazingly eventful.  However, we’ve set even higher goals for 2012 and we’re eager to achieve them.  We’d like to close this year by wishing you Happy Holidays! May the New Year make your projects even more successful and collaboration - seamless. And we at Wrike will do our best to make all your wishes for productive work come true!  

3 Proven Ways to Keep Your Customers Happy

Published by Xenia   |  Tuesday, 13 December, 2011
How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work.

123 EDI, a leading provider of Electronic Data Interchange (EDI), has been offering a variety of robust, cost-effective EDI solutions since 1991. Projects of 123 EDI are typically complex and require coordination between sales, accounting and programming departments to ensure the company meets and even exceeds customers' expectations.

According to Bernie Murciano, President at 123 EDI, the following principles, supported by Wrike's features, help to achieve top-notch customer service:

Attention to detail
Being thorough in performing clients' requests, minding the details, no matter how small they are, is crucial on the road to customer satisfaction. But can you take the load of remembering too many things off your brain and still deliver everything and more to your clients?

Yes, you can! Wrike stores all the short-term and long-term commitments of 123 EDI, providing "a view of the big picture without losing sight of the many details" says Bernie. Thus, 123 EDI stays ahead of the game and ensures that even minor customer needs are not overlooked. "Positive customer feedback doubled in a couple of months after we adopted Wrike," shares Bernie.

Seamless collaboration
To achieve excellent customer service, a unified effort of all the organizational departments is required. 123 EDI chose Wrike for teamwork with its enhanced collaboration features: real-time discussions, handy ways to follow tasks, and a cross-project newsfeed to track progress with ease.

What makes Wrike especially convenient for collaboration is easy data-sharing on project progress with everyone involved. If you wish to connect remote teams, external partners and clients to the project, you can easily do so – the number of external viewers is unlimited.  Bernie confirms: "Wrike's user-friendly web application keeps everyone on the same page."

Commitment to timelines
When you deliver a project on time, customers appreciate it and come back for more. With Wrike's automatic reminders about tasks and updates, you never miss a deadline.

Scheduling tasks is simple and can be done from list, table and timeline views in real time. Bernie Murciano values this ability "to more effectively prioritize tasks by revising due dates." Thus, 123 EDI quickly reacts to the ever-changing business conditions, so that no customer is disappointed by a missed deadline. 

Now that you know Bernie's opinion on what's crucial for improving customer service, we'd love to hear about your experiences! If you wish to share your stories about how Wrike's implementation helped you to tackle project or business management challenges, you are very welcome to do so! Contact us at support@team.wrike.com.

Tips from 123 EDI on Improving Customer
Satisfaction with Wrike's Help

Published by Valerie   |  Thursday, 01 September, 2011
How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work.

123 EDI, a leading provider of Electronic Data Interchange (EDI), has been offering a variety of robust, cost-effective EDI solutions since 1991. Projects of 123 EDI are typically complex and require coordination between sales, accounting and programming departments to ensure the company meets and even exceeds customers' expectations.

According to Bernie Murciano, President at 123 EDI, the following principles, supported by Wrike's features, help to achieve top-notch customer service:

Attention to detail
Being thorough in performing clients' requests, minding the details, no matter how small they are, is crucial on the road to customer satisfaction. But can you take the load of remembering too many things off your brain and still deliver everything and more to your clients?

Yes, you can! Wrike stores all the short-term and long-term commitments of 123 EDI, providing "a view of the big picture without losing sight of the many details" says Bernie. Thus, 123 EDI stays ahead of the game and ensures that even minor customer needs are not overlooked. "Positive customer feedback doubled in a couple of months after we adopted Wrike," shares Bernie.

Seamless collaboration
To achieve excellent customer service, a unified effort of all the organizational departments is required. 123 EDI chose Wrike for teamwork with its enhanced collaboration features: real-time discussions, handy ways to follow tasks, and a cross-project newsfeed to track progress with ease.

What makes Wrike especially convenient for collaboration is easy data-sharing on project progress with everyone involved. If you wish to connect remote teams, external partners and clients to the project, you can easily do so – the number of external viewers is unlimited.  Bernie confirms: "Wrike's user-friendly web application keeps everyone on the same page."

Commitment to timelines
When you deliver a project on time, customers appreciate it and come back for more. With Wrike's automatic reminders about tasks and updates, you never miss a deadline.

Scheduling tasks is simple and can be done from list, table and timeline views in real time. Bernie Murciano values this ability "to more effectively prioritize tasks by revising due dates." Thus, 123 EDI quickly reacts to the ever-changing business conditions, so that no customer is disappointed by a missed deadline. 

Now that you know Bernie's opinion on what's crucial for improving customer service, we'd love to hear about your experiences! If you wish to share your stories about how Wrike's implementation helped you to tackle project or business management challenges, you are very welcome to do so! Contact us at support@team.wrike.com.

German Internet Agency Successfully Adopted Bottom-up Planning with Wrike

Published by Dasha   |  Wednesday, 29 June, 2011
Every project manager knows what a huge part of the working day goes toward routine micromanagement tasks, such as collecting the latest data on the project and informing all the team members about plan changes. These problems were very familiar to Daniel Schneider, senior project manager at Secondred Newmedia. After the agency’s portfolio expanded to numerous international clients, Daniel discovered that collaboration turned into a real challenge. “I literally felt drowned with permanent information updates on projects and couldn’t concentrate on high-level tasks, devoting too much time to the coordination process,” he says.

When Secondred Newmedia adopted Wrike, they successfully overcame all collaboration issues with Wrike’s help and discovered an optimal solution for their needs - bottom-up planning. With Wrike, all team members can contribute to general planning, making the firm more agile and saving Daniel Schneider from lots of routine work. “Wrike took the load of micromanagement off me, so that I could switch from manager-centric to team-centric planning,” says Daniel Schneider. If you want to know more about Secondred Newmedia’s successful experience and find useful tips on bottom-up planning, read the whole story of the Internet agency.

ROI Revolution’s Tips on Efficient Task Management

Published by Irene   |  Monday, 27 June, 2011
In today’s ever-changing business environment, a pen and a piece of paper are no longer enough for a manager’s success. Without effective tools for task management and team collaboration, a manager is left empty-handed against the information flood. The constant flow of new data, rescheduled deadlines and modified requirements should be quickly processed by the manager and communicated to the whole team.

These pressing issues were very familiar to Timothy Seward, CEO of ROI Revolution, the leading expert in the search engine marketing and a new Wrike customer.  According to Timothy, “Flexibility and speed is super-critical in today’s digital age,” so he was looking for task management software that would allow  him to easily structure the workflow, accurately organize tasks in neat hierarchies and break the work down into smaller, easy-to-tackle, actionable items. 

All these requirements were met by Wrike. “I love the fact that it hit everything on my dream list. With its help, we get vastly better results. We get more things done and done faster,” says Timothy.  He has thoroughly investigated all of Wrike’s features and is eager to share his findings with you. For example, do you know how to save 50% of time spent on meetings with the help of Wrike’s social networking features? Find the answer and other useful tips in the case study “The Secret of Efficient Task Management: Tips from ROI Revolution.”

You are welcome to listen to the 15-minute audio podcast with Timothy Seward and adopt success tactics from the leading online advertising company:

Also, listen to Timothy's tips on search engine marketing in a bonus track:


As usual, we would be thrilled to hear your comments and ideas about the new podcast and case study. And, of course, you are welcome to follow Timothy’s example and become our next podcast guest. If you are interested in sharing your story of dealing with project management challenges, please contact us at marketing@team.wrike.com.

How to Optimize Remote Collaboration: inlevel’s Success Story

Published by Irene   |  Wednesday, 15 June, 2011
Seamless collaboration is one of the major drivers of team success, especially if team members are spread across several cities or even countries. In the previous post, we described Wrike’s role in ensuring smooth collaboration for such teams. To elaborate on the topic, today we’ll share tips on effective managing of dynamic, distributed teams from our customer Maciej Janiec, CEO at inlevel. 

inlevel specializes in providing firms with a novel business software marketplace where applications can easily be found and purchased. The company is very dynamic and is a perfect example of the highly virtualized organization. inlevel’s core team consists of only three people, and most activities are externalized. “Getting new collaborators on board and keeping everyone on the same page is a big challenge and requires a lot of coordination, but I’m successfully handling it with Wrike,” says Maciej.
 
In inlevel’s success story, Maciej tells you about the best practices for synchronizing the workflow between team members when face-to-face communication is hindered or impossible. According to Maciej, “Managing a distributed team in a multi-project environment is much smoother when you can easily get an overview of what's going on at any moment, who is responsible for each  task, and what’s next in the pipeline.”

Read the full version of the inlevel case study and learn valuable project management advice, including how not to get lost in information overflow when you are multitasking.

Liked the story? We welcome you to become the next success story’s hero and give your exclusive tips for effective project management and seamless collaboration. Simply drop us a note at marketing@team.wrike.com!

Wrike’s 2010: an Overview of the Achievements

Published by Dasha   |  Thursday, 30 December, 2010
This has been a very eventful year for Wrike, and before we step into 2011, we’d like to glance back at all good that happened in 2010 and sum it up.

The biggest milestone we reached in 2010 is the launch of Wrike’s new, social version. The months of hard work and lots of effort that we put into this release have resulted in making Wrike as friendly and easy to use as a social network. A brilliant new interface, activity streams and built-in microblogging, interactive dashboard, handy backlog and many other powerful features have been introduced in the new version to give an extra productivity boost to you and your team. On the heels of the social version release we enhanced Wrike with table view for fast task editing, a new image viewer for convenient work with visual graphics and more helpful updates.

In 2010, we’ve greatly extended Wrike’s integration capabilities. Collaborative document management has become quick and easy, thanks to Wrike’s integration with Google Docs. Also, Wrike has become the first project management solution to integrate with Google Wave. Finally, a few weeks ago, we unveiled Wrike’s development platform, which gives your development team an opportunity to integrate Wrike with other software you use.

We’ve been happy to hear the positive feedback on the updates from our customers. Enthusiastic reviews, such as “Wrike has been the most productive tool we’ve added to our arsenal,” “Wrike has become an irreplaceable tool we rely on,” and many others are worth the sleepless nights we dedicated to making Wrike as helpful and efficient as it is today. You can learn more about other users’ experiences with Wrike in the success stories. This year, we published quite a few new interviews!

Our accomplishments also have received positive reviews from influential media. Wrike has been covered in TechCrunch, Computerworld, eWeek, Venturebeat, GigaOM and many other blogs. Also, Wrike was honored as the tool of the month by the Clever Tester network, one of the largest independent software testing resources on the Web, which testified that Wrike is a great match for the needs of software development and quality assurance teams.

We’d like to thank you all for your business and your loyalty to Wrike. We highly appreciate your opinion and try to address your needs with every release. If you ever have comments, ideas or feature suggestions, don’t hesitate to contact us at support@team.wrike.com. In 2011, we’ll keep working on making Wrike the best project management and collaboration software that exceeds your expectations! Wrike’s team wishes you and your family Happy Holidays! See you in 2011!
 

Pre-Holiday Buzz on Twitter

Published by Dasha   |  Thursday, 23 December, 2010
In spite of being busy with holiday preparations, our customers still found a minute to tweet about their favorite project management software. Thank you for recommending Wrike to your friends and colleagues and also spreading the news about our latest releases! Here is a short digest of some recent Twitter posts of Wrike users:

appmerica I'm an intelligent guy but if I trial your #webapp and cant figure it out in <5 mins. I'm done. e.g. Wrike = Good.

crompton Our company has started using Wrike for task/project management -- works Great! http://bit.ly/ftp0YI

megabiteservice‎ RT @MegabiteFL: Project management app, Wrike, includes real-time updates and social networking tools for better collaboration

BradJobling Wrike.com was recommended as a great project management software by a fellow alumnus. http://icio.us/gp1wf3

VIVACreative Looking to get organized? Check out our CEO Lorne Greene's thoughts on @Wrike's project management software http://bit.ly/frpR5x

Lanzen Now this is cool - Wrike Social uses Social Networking to manage projects in the Cloud... http://ow.ly/3b4Su

alirittenhouse @wrike can't wait to try out your product! Just signed up, been through several services & none have been a good fit for my VA practice...

bionicturtle we love wrike, improves workflow & reduces friction RT @GinaAbudi: Thanks for the RTs of the post @bionicturtle and @wrike.

The beginning of 2011 will be no less hot, so stay tuned by following @wrike on Twitter!
 

Award-winning Marketing Communications Agency Efficiently Manages Multiple Projects with Wrike

Published by Dasha   |  Tuesday, 30 November, 2010
As their number of clients and projects grew, managers at Viva Creative, a leading global provider of marketing communication services, realized that traditional desktop software didn’t help them and their team members handle the challenges of a multi-project environment. Outdated plans, lost assignments, miscommunications between colleagues and duplicate efforts – these problems were as familiar to Viva Creative as to most teams that have several projects running simultaneously.

To improve the collaboration on multiple projects, Viva’s managers started looking for easy-to-use project management software that would help to manage the workload. Members of the distributed team at Viva Creative needed a convenient way to stay up-to-date with project schedules and a handy tool to track their own assignments. For the managers, it was hard to monitor the team’s progress and get a global overview of all the activities.

With Wrike, team members at Viva Creative have found an easy and efficient solution to keep the dynamic workflow well-organized. “Wrike has become an irreplaceable tool that we rely on as we grow our business,” says Lorne Greene, CEO at Viva Creative. Read the whole interview with Lorne to discover why Wrike has become such a valuable tool for Viva Creative and how the team members benefit from using this innovative project management software.
 

Inspiration from Twitter

Published by Dasha   |  Thursday, 14 October, 2010
Hearing what our customers say about Wrike is really important for furthering our development. It’s especially inspiring when we hear that our customers enjoy using Wrike!  In the past few weeks, we got a nice portion of inspiration from Twitter. We appreciate the existing users’ loyalty and welcome the new customers on board!

megvarleykeller LOVE project management cloud tool Wrike, esp their customer service team--thanks @wrike for such a quick response!

financialrunner Does your financial plan include Gannt Charts? I am going to start adding them to mine. I am testing out Wrike.

SusanSerraCKD I just realized that it's 11:40 pm and I just tweeted about project management system @wrike. It must be love...yeesh! ;)

SusanSerraCKD Need a project management system? Here are some thoughts on @wrike and more: http://bit.ly/cabmG5 

biztechday Reviewing Demo App from @wrike Wrike is award-winning project management software that does dozens of routine jobs that put u in control#BTD

jacobusvaneeden How do you say Wrike? RT @memeburn 5 online tools to boost your company’s productivity http://t.co/B0A7bDA

designkitchensa This is the best project management suite I have seen. Don't spend thousands on MS Project. See: http://ow.ly/2k8Z3

DanLuxenberg @chrisbrogan Check out Wrike (wrike.com). You can even update your project via email.

tremblestudio @abroadabroadeh Try wrike.com :)

WrikeFan A slick Gantt, e-mail intergration, and instant notifications. Kill clutter, save time. It's Wrike! Free Trial Here: http://bit.ly/bW45oY

It’s also been great to see our international customers actively spread the word about Wrike. Thank you, guys! Here are a few posts in French, German and Spanish:

br1o Wrike : un nouveau site de gestion de projets en ligne pour les managers et leur équipe [en] http://j.mp/b9ZrnW

mgrudl @joebertl Überblick über paralell laufende Projekte sind im Wrike besser gelöst. Ich zeigst dir morgen.

takarina tool für ein effizientes projekt management http://www.wrike.com

obrerodelarte Probando el workspace de www.wrike.com.... en el encontre algo de Gantt

If you want to be the first to know our hot news, follow @wrike on Twitter! And don’t hesitate to tweet about Wrike to the world.  
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Wrike is fun to use, quick-loading and easy to input your data." - Stephen Smith, writer, Productivity and Web 2.0.

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