2012 is Around the Corner:
Time for the New Year’s Eve Report

: Published by Irene | Friday, 23 December, 2011
Wait a moment, is it December already? It has been such a fantastic year, the time flew by so quickly.

First of all, we would like to thank all of you for choosing Wrike project management software and relying on it in managing your day-to-day project work. It is a pleasure to serve both “Wrike experts” with a rich experience of using our app and our new friends that have just recently joined Wrike’s customer community. We really appreciate your contribution through your feedback, awesome suggestions, and experience shared with other users in your case studies.

Wrike has become even smarter…

We’ve added 20+ new project management features to help you become way more productive. In 2011 we added the abilities to attach files with drag-and-drop, edit documents without downloading, view your tasks from your favorite mobile or tablet device and much more. Many of these updates were inspired by your suggestions, so if you haven’t voiced your favorite feature yet, it’s the right time to do it!

…even faster…

As the pace of information flow increases, project management needs to be much more flexible and agile. Thanks to a slick facelift, Wrike got a friendlier look and feel, as well as an unparalleled speed boost that allows you to load and manage tons of data in just seconds whether you are running dozens, hundreds or even thousands of tasks and projects. “Thanks to Wrike, our team now completes 30% more tasks with open deadlines per month,” says William Fetter, director of marketing and communications at Hexagon Metrology.

…and you’ve wowed it!

“I love the fact that Wrike hit everything in my dream list! With Wrike's help, we get vastly better results, we get more things done and done faster,” says Timothy Seward, CEO of ROI Revolution. Thank you Tim for such nice words! We hope many of you would “+1” Timothy’s opinion ;). Your positive feedback resulted in new fantastic customer stories and podcasts discussing best practices to using Wrike and new project management methods inspired by our app.

Our achievements were also appreciated by the business community: Wrike received a Stevies award and got extensive media coverage in GigaOm, ReadWriteWeb, eWeek, AllBusinessBlog, InformationWeek, PM4Girls and more!

So what’s the bottom line? Terri Griffith from GigaOm has perfectly summarized the results:
"Complexity can be managed, work can be shared, and transparency supported — all at blazing speed." [in Wrike]

Indeed, 2011 was amazingly eventful. However, we’ve set even higher goals for 2012 and we’re eager to achieve them. We’d like to close this year by wishing you Happy Holidays! May the New Year make your projects even more successful and collaboration - seamless. And we at Wrike will do our best to make all your wishes for productive work come true!

3 Proven Ways to Keep Your Customers Happy

: Published by Xenia | Tuesday, 13 December, 2011
How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work.

123 EDI, a leading provider of Electronic Data Interchange (EDI), has been offering a variety of robust, cost-effective EDI solutions since 1991. Projects of 123 EDI are typically complex and require coordination between sales, accounting and programming departments to ensure the company meets and even exceeds customers' expectations.

According to Bernie Murciano, President at 123 EDI, the following principles, supported by Wrike's features, help to achieve top-notch customer service:

Attention to detail
Being thorough in performing clients' requests, minding the details, no matter how small they are, is crucial on the road to customer satisfaction. But can you take the load of remembering too many things off your brain and still deliver everything and more to your clients?

Yes, you can! Wrike project management software stores all the short-term and long-term commitments of 123 EDI, providing "a view of the big picture without losing sight of the many details" says Bernie. Thus, 123 EDI stays ahead of the game and ensures that even minor customer needs are not overlooked. "Positive customer feedback doubled in a couple of months after we adopted Wrike," shares Bernie.

Seamless collaboration
To achieve excellent customer service, a unified effort of all the organizational departments is required. 123 EDI chose Wrike for teamwork with its enhanced collaboration features: real-time discussions, handy ways to follow tasks, and a cross-project newsfeed to track progress with ease.

What makes Wrike especially convenient for collaboration is easy data-sharing on project progress with everyone involved. If you wish to connect remote teams, external partners and clients to the project, you can easily do so – the number of external viewers is unlimited. Bernie confirms: "Wrike's user-friendly web application keeps everyone on the same page."

Commitment to timelines
When you deliver a project on time, customers appreciate it and come back for more. With Wrike's automatic reminders about tasks and updates, you never miss a deadline.

Scheduling tasks is simple and can be done from list, table and timeline views in real time. Bernie Murciano values this ability "to more effectively prioritize tasks by revising due dates." Thus, 123 EDI quickly reacts to the ever-changing business conditions, so that no customer is disappointed by a missed deadline.

Now that you know Bernie's opinion on what's crucial for improving customer service, we'd love to hear about your experiences! If you wish to share your stories about how Wrike's implementation helped you to tackle project or business management challenges, you are very welcome to do so! Contact us at support@team.wrike.com.

Tips from 123 EDI on Improving Customer
Satisfaction with Wrike's Help

: Published by Valerie | Thursday, 01 September, 2011
How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work.

123 EDI, a leading provider of Electronic Data Interchange (EDI), has been offering a variety of robust, cost-effective EDI solutions since 1991. Projects of 123 EDI are typically complex and require coordination between sales, accounting and programming departments to ensure the company meets and even exceeds customers' expectations.

According to Bernie Murciano, President at 123 EDI, the following principles, supported by Wrike's features, help to achieve top-notch customer service:

Attention to detail
Being thorough in performing clients' requests, minding the details, no matter how small they are, is crucial on the road to customer satisfaction. But can you take the load of remembering too many things off your brain and still deliver everything and more to your clients?

Yes, you can! Wrike stores all the short-term and long-term commitments of 123 EDI, providing "a view of the big picture without losing sight of the many details" says Bernie. Thus, 123 EDI stays ahead of the game and ensures that even minor customer needs are not overlooked. "Positive customer feedback doubled in a couple of months after we adopted Wrike," shares Bernie.

Seamless collaboration
To achieve excellent customer service, a unified effort of all the organizational departments is required. 123 EDI chose Wrike project management software for teamwork with its enhanced collaboration features: real-time discussions, handy ways to follow tasks, and a cross-project newsfeed to track progress with ease.

What makes Wrike especially convenient for collaboration is easy data-sharing on project progress with everyone involved. If you wish to connect remote teams, external partners and clients to the project, you can easily do so – the number of external viewers is unlimited. Bernie confirms: "Wrike's user-friendly web application keeps everyone on the same page."

Commitment to timelines
When you deliver a project on time, customers appreciate it and come back for more. With Wrike's automatic reminders about tasks and updates, you never miss a deadline.

Scheduling tasks is simple and can be done from list, table and timeline views in real time. Bernie Murciano values this ability "to more effectively prioritize tasks by revising due dates." Thus, 123 EDI quickly reacts to the ever-changing business conditions, so that no customer is disappointed by a missed deadline.

Now that you know Bernie's opinion on what's crucial for improving customer service, we'd love to hear about your experiences! If you wish to share your stories about how Wrike's implementation helped you to tackle project or business management challenges, you are very welcome to do so! Contact us at support@team.wrike.com.

German Internet Agency Successfully Adopted Bottom-up Planning with Wrike

: Published by Dasha | Wednesday, 29 June, 2011
Every project manager knows what a huge part of the working day goes toward routine micromanagement tasks, such as collecting the latest data on the project and informing all the team members about plan changes. These problems were very familiar to Daniel Schneider, senior project manager at Secondred Newmedia. After the agency’s portfolio expanded to numerous international clients, Daniel discovered that collaboration turned into a real challenge. “I literally felt drowned with permanent information updates on projects and couldn’t concentrate on high-level tasks, devoting too much time to the coordination process,” he says.

When Secondred Newmedia adopted Wrike project management software, they successfully overcame all collaboration issues with Wrike’s help and discovered an optimal solution for their needs - bottom-up planning. With Wrike, all team members can contribute to general planning, making the firm more agile and saving Daniel Schneider from lots of routine work. “Wrike took the load of micromanagement off me, so that I could switch from manager-centric to team-centric planning,” says Daniel Schneider. If you want to know more about Secondred Newmedia’s successful experience and find useful tips on bottom-up planning, read the whole story of the Internet agency.

Wrike’s 2010: an Overview of the Achievements

: Published by Dasha | Thursday, 30 December, 2010
This has been a very eventful year for Wrike project management software, and before we step into 2011, we’d like to glance back at all good that happened in 2010 and sum it up.

The biggest milestone we reached in 2010 is the launch of Wrike’s new, social version. The months of hard work and lots of effort that we put into this release have resulted in making Wrike project management software as friendly and easy to use as a social network. A brilliant new interface, activity streams and built-in microblogging, interactive dashboard, handy backlog and many other powerful features have been introduced in the new version to give an extra productivity boost to you and your team. On the heels of the social version release we enhanced Wrike with table view for fast task editing, a new image viewer for convenient work with visual graphics and more helpful updates.

In 2010, we’ve greatly extended Wrike’s integration capabilities. Collaborative document management has become quick and easy, thanks to Wrike’s integration with Google Docs. Also, Wrike has become the first project management solution to integrate with Google Wave. Finally, a few weeks ago, we unveiled Wrike’s development platform, which gives your development team an opportunity to integrate Wrike with other software you use.

We’ve been happy to hear the positive feedback on the updates from our customers. Enthusiastic reviews, such as “Wrike has been the most productive tool we’ve added to our arsenal,” “Wrike has become an irreplaceable tool we rely on,” and many others are worth the sleepless nights we dedicated to making Wrike as helpful and efficient as it is today. You can learn more about other users’ experiences with Wrike in the success stories. This year, we published quite a few new interviews!

Our accomplishments also have received positive reviews from influential media. Wrike has been covered in TechCrunch, Computerworld, eWeek, Venturebeat, GigaOM and many other blogs. Also, Wrike was honored as the tool of the month by the Clever Tester network, one of the largest independent software testing resources on the Web, which testified that Wrike is a great match for the needs of software development and quality assurance teams.

We’d like to thank you all for your business and your loyalty to Wrike. We highly appreciate your opinion and try to address your needs with every release. If you ever have comments, ideas or feature suggestions, don’t hesitate to contact us at support@team.wrike.com. In 2011, we’ll keep working on making Wrike the best project management and collaboration software that exceeds your expectations! Wrike’s team wishes you and your family Happy Holidays! See you in 2011!

Pre-Holiday Buzz on Twitter

: Published by Dasha | Thursday, 23 December, 2010
In spite of being busy with holiday preparations, our customers still found a minute to tweet about their favorite project management software. Thank you for recommending Wrike to your friends and colleagues and also spreading the news about our latest releases! Here is a short digest of some recent Twitter posts of Wrike users:

appmerica I'm an intelligent guy but if I trial your #webapp and cant figure it out in <5 mins. I'm done. e.g. Wrike = Good.

crompton Our company has started using Wrike for task/project management -- works Great! http://bit.ly/ftp0YI

megabiteservice‎ RT @MegabiteFL: Project management app, Wrike, includes real-time updates and social networking tools for better collaboration

BradJobling Wrike.com was recommended as a great project management software by a fellow alumnus. http://icio.us/gp1wf3

VIVACreative Looking to get organized? Check out our CEO Lorne Greene's thoughts on @Wrike's project management software http://bit.ly/frpR5x

Lanzen Now this is cool - Wrike Social uses Social Networking to manage projects in the Cloud... http://ow.ly/3b4Su

alirittenhouse @wrike can't wait to try out your product! Just signed up, been through several services & none have been a good fit for my VA practice...

bionicturtle we love wrike, improves workflow & reduces friction RT @GinaAbudi: Thanks for the RTs of the post @bionicturtle and @wrike.

The beginning of 2011 will be no less hot, so stay tuned by following @wrike on Twitter!

Award-winning Marketing Communications Agency Efficiently Manages Multiple Projects with Wrike

: Published by Dasha | Tuesday, 30 November, 2010
As their number of clients and projects grew, managers at Viva Creative, a leading global provider of marketing communication services, realized that traditional desktop software didn’t help them and their team members handle the challenges of a multi-project environment. Outdated plans, lost assignments, miscommunications between colleagues and duplicate efforts – these problems were as familiar to Viva Creative as to most teams that have several projects running simultaneously.

To improve the collaboration on multiple projects, Viva’s managers started looking for easy-to-use project management software that would help to manage the workload. Members of the distributed team at Viva Creative needed a convenient way to stay up-to-date with project schedules and a handy tool to track their own assignments. For the managers, it was hard to monitor the team’s progress and get a global overview of all the activities.

With Wrike, team members at Viva Creative have found an easy and efficient solution to keep the dynamic workflow well-organized. “Wrike has become an irreplaceable tool that we rely on as we grow our business,” says Lorne Greene, CEO at Viva Creative. Read the whole interview with Lorne to discover why Wrike has become such a valuable tool for Viva Creative and how the team members benefit from using this innovative project management software.

Inspiration from Twitter

: Published by Dasha | Thursday, 14 October, 2010
Hearing what our customers say about Wrike project management software is really important for furthering our development. It’s especially inspiring when we hear that our customers enjoy using Wrike! In the past few weeks, we got a nice portion of inspiration from Twitter. We appreciate the existing users’ loyalty and welcome the new customers on board!

megvarleykeller LOVE project management cloud tool Wrike, esp their customer service team--thanks @wrike for such a quick response!

financialrunner Does your financial plan include Gannt Charts? I am going to start adding them to mine. I am testing out Wrike.

SusanSerraCKD I just realized that it's 11:40 pm and I just tweeted about project management system @wrike. It must be love...yeesh! ;)

SusanSerraCKD Need a project management system? Here are some thoughts on @wrike and more: http://bit.ly/cabmG5

biztechday Reviewing Demo App from @wrike Wrike is award-winning project management software that does dozens of routine jobs that put u in control#BTD

jacobusvaneeden How do you say Wrike? RT @memeburn 5 online tools to boost your company’s productivity http://t.co/B0A7bDA

designkitchensa This is the best project management suite I have seen. Don't spend thousands on MS Project. See: http://ow.ly/2k8Z3

DanLuxenberg @chrisbrogan Check out Wrike (wrike.com). You can even update your project via email.

tremblestudio @abroadabroadeh Try wrike.com :)

WrikeFan A slick Gantt, e-mail intergration, and instant notifications. Kill clutter, save time. It's Wrike! Free Trial Here: http://bit.ly/bW45oY

It’s also been great to see our international customers actively spread the word about Wrike. Thank you, guys! Here are a few posts in French, German and Spanish:

br1o Wrike : un nouveau site de gestion de projets en ligne pour les managers et leur équipe [en] http://j.mp/b9ZrnW

mgrudl @joebertl Überblick über paralell laufende Projekte sind im Wrike besser gelöst. Ich zeigst dir morgen.

takarina tool für ein effizientes projekt management http://www.wrike.com

obrerodelarte Probando el workspace de www.wrike.com.... en el encontre algo de Gantt

If you want to be the first to know our hot news, follow @wrike on Twitter! And don’t hesitate to tweet about Wrike to the world.

Wrike Helps Austrian National Tourist Office Become More Productive

: Published by Daria | Tuesday, 21 September, 2010
We are extremely happy to share a presentation featuring Wrike project management software, made by one of our loyal customers, Manuel Grudl. Manuel works as project manager and Internet strategist at the Austrian National Tourist Office. In his presentation, he talks about the challenges in project management that he and his colleagues face every day and how these challenges can be overcome by applying the right technology to the processes.

We were very pleased and honored to find out that, after evaluating so many project management software tools, the Austrian Natioual Tourist Office chose Wrike as the best one! In the slide deck, Manuel points out that Wrike’s Intelligent E-mail Engine^TM, Dynamic Timeline^TM, Flexible Structures^TM and Activity Stream are the key to successful project management in his organization.

Have a look at this interesting and useful presentation, and get insight into how project secretaries turn into project leaders with Wrike’s help.

If you want to view the presentation in German, please see Manuel's original slide deck.

Keep Your Team Members on the Same Page with Wrike

: Published by Dasha | Thursday, 26 August, 2010
Monitoring project statuses, sorting out responsibilities and deadlines, managing documents – how much time and effort do you need to invest in these routine tasks? Tipton Communications, an award-winning company providing PR services, estimates that project administration consumed up to 10% of their working hours. As more new members joined the team and the complexity of business grew, it was getting really challenging for the company’s managers to keep an eye on all the ongoing projects. Team members sometimes duplicated tasks because they didn’t know what exactly their colleagues were working on. Manual project-tracking methods used by Tipton didn’t prevent slips in the workflow. The company’s managers realized they needed a reliable project management application to prevent further problems that would be a potential threat to the corporate image.

Adoption of Wrike brought quick improvements both to managers and team members. “Wrike has been the most productive tool we have added to our arsenal since I started this business nearly five years ago,” says Dan Tipton, president and CEO at Tipton Communications. Read the whole interview with Dan to find out why Wrike turned out to be the best match for the company’s needs and how the workflow at Tipton has changed since it adopted this project management software.