Exhibit K
Remote Package – Flex-time Consulting for Klaxoon Products and Services
Last update: May 4, 2026. Wrike, Inc.
Exhibit K
Remote Package – Flex-time Consulting for Klaxoon Products and Services
Last update: May 4, 2026. Wrike, Inc.
These Professional Services activities outlined below are governed by the Professional Services Terms and Conditions found here.
This SOW outlines the activities related to the Professional Services consulting hours that have been purchased through an applicable Order. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the relevant underlying agreement governing the Customer’s use of the Service. All activities performed by the Consultant shall be done remotely.
The SOW shall commence on the date of purchase as set forth in the relevant Order between the Parties (the “SOW Effective Date”) and shall continue until (a) full consumption of the relevant Capacity Hours set forth in the relevant Order; or (b) the applicable days, as outlined in the table below, for the relevant Capacity Hours purchased through an Order has expired, whichever comes first (the “SOW Term”).
Capacity Hours | SOW Term |
5 hours | 60 days from the SOW Effective Date |
10 hours | 90 days from the SOW Effective Date |
20 hours | 90 days from the SOW Effective Date |
To support Klaxoon’s collaborative process, Klaxoon expects Customer’s personnel to be identified and made available to collaborate with their Klaxoon counterparts throughout the SOW Term. Below is a breakdown of the key roles and responsibilities of each Party.
Requirements | Participants must have a Pro license |
Number of participants | 5 to 12 participants |
Duration | 90 minutes per session |
Trainer | Klaxoon Consultant(s) |
Equipment required | Internet connection, computer |
Klaxoon feature-oriented Training Workshops help Customers build skills and accelerate the adoption of Klaxoon within Customer’s business teams. The Consultant will guide Customer to select the most appropriate Training Workshop theme considering Customer’s usage objectives and User profiles.
ii. Open Q&A
Requirements | Participants must have a Pro license |
Number of participants | Individual or collective from 5 to 12 participants |
Duration | 60 minutes per session |
Trainer | Klaxoon Consultant(s) |
Equipment required | Internet connection, computer |
The Consultant will answer specific questions about Klaxoon and will share best practices, experiences, and success stories from prior engagements. The Consultant can meet with a single individual or multiple participants during the Open Q&A session to answer specific questions, provide feedback and guidance to improve existing activities, or to deep dive on one of the topics covered during the Training Workshops. The Consultant will recommend the number of Open Q&A sessions needed based on the complexity and number of topics requested to be covered in the Open Q&A session but Klaxoon and the Customer will mutually agree on the topics and number of Open Q&A sessions in advance of the Workshop.
iii. Deployment Support
Requirements | Participants must have a Pro license |
Number of participants | 3 people max (Users who will be involved in the building and facilitation of the Klaxoon activities), provided the Parties may mutually agree on the number of participants for any Consultant led trainings. |
Duration | Minimum of 60 minutes per session |
Trainer | Klaxoon Consultant(s) |
Equipment required | Internet connection, computer |
Klaxoon’s Deployment Support workshop is only available for Customers who purchase twenty (20) Capacity Hours. The Consultant will support Customer in identifying the relevant templates/use cases to boost Customer’s deployment (e.g. team weekly meeting, project meeting, collaborative workshops, training, onboarding path). The Consultant will do a diagnosis of Customer’s business team needs, co-build the Klaxoon activities, and coach Users on how to run them. The Parties will mutually agree to a project schedule (“Project Schedule”) for the activities related to any Deployment Support.
B. Out of Scope - The following activities are out of scope for this SOW:
1. Activities for Klaxoon accounts other than the Klaxoon account ID specified on the relevant Order for this SOW.
2. Technical configuration and integration with third-party applications.
3. Anything not expressly stated in Section V(A) In-Scope.
During the SOW Term, Customer may allocate its purchased Capacity Hours, as set forth in a relevant Order, toward the Workshops, subject to this SOW and this Section VI. Capacity Hours Allocation, at the Customer’s discretion. The total utilization of the Workshops shall not exceed the total number of Capacity Hours purchased under the Customer’s relevant Order. Customer must use all its Capacity Hours during the respective SOW Term, as set forth above, and Customer’s failure to use all its Capacity Hours within the respective SOW Term will result in any unused Capacity Hours being forfeited, and no refunds or credits shall be issued as a result. In addition to the limitation set forth in this Section VI. Capacity Hours Allocation, Customer may allocate its Capacity Hours to the activities described in Section V(A) In-Scope, at its discretion, subject to the following: