Wrike Discover drives team adoption by delivering the power of practical learning with optimized onboarding
San Jose, Calif., August 26, 2020 – Wrike, the most versatile collaborative work management platform, was named a Gold winner for the Brandon Hall Group Excellence in Learning Award in the category of Best Customer Training Program. Wrike was recognized for Wrike Discover, its customer learning portal that houses on-demand courses geared toward helping users adopt Wrike while successfully implementing work management best practices.
“Organizations around the world highly value Brandon Hall Group Excellence Awards – so much so that we received a record number of applications in the middle of a global pandemic,” said Rachel Cooke, Brandon Hall Group COO, and leader of the HCM Excellence Awards Program. “The awards provide valuable recognition and validation of best practices in all areas of HCM at a time when they have never been more important to both employers and employees.”
Wrike Discover provides individuals with the training they need when they need it, the work management concepts that will help drive their efficiency, and software usage – a baseline metric used by both customers and Wrike to assess successful adoption and return-on-investment. Each Discover course is a combination of highly engaging video, knowledge checks, and interactive practical exercises where customers are led through specific actions in their actual Wrike account. Since launch, almost 19,000 customers have taken at least one Discover course, eliminating over 30,000 individual training sessions.
“In today's world where companies are adjusting to remote work, on-demand digital education becomes even more critical. Business leaders are demanding that onboarding employees for a new platform should be done efficiently and as quickly as possible to ensure high user adoption,” said Abhay Rajaram, Chief Customer Officer at Wrike. “Wrike Discover was developed to deliver more engagement and a positive user experience. We are honored to win this prestigious award, which further validates the positive feedback we have been receiving from our valued customers.”
Brandon Hall Group is an HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and HR/Workforce Management. This award recognizes organizations that have successfully developed and deployed educational programs, strategies, systems and tools to support learning objectives. Award entries were evaluated by a panel of veteran, independent senior industry experts, as well as Brandon Hall Group analysts and executives based on the following criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits. The program attracts the full gamut of entrants – from small boutiques to the world’s leading corporations.