Wrike Product
Description & Features

Wrike is a versatile work management platform for the enterprise. It can be easily configured for any team and any use case to transform how work gets done. Wrike’s feature-rich platform puts teams in control of their digital workflows, enabling them to focus on the most important work, increase potential, and accelerate business growth. Below are descriptions of various packages and features of products that may be purchased by Customer as outlined in an Order Form between Customer and Wrike. Updates and product enhancements are made by Wrike automatically on a scheduled basis, so Customer’s organization is always using the latest stable version of the product. Capitalized terms used herein without definition shall have the meanings ascribed to them in the governing terms of the Agreement between Wrike and Customer or in Wrike’s Help Portal at  https://help.wrike.com/. In the event of a conflict between defined terms in the governing terms and this Product Description page, the terms outlined this Product Description shall take precedence in prevail as to the conflict.

I. Product Solutions

Team Plan Subscription License 

Wrike Team Plan is Wrike’s most affordable starter plan. It is designed for small teams in organizations of any size that are looking to improve efficiency and productivity, with capabilities that streamline work intake, execution, and completion all in one place. With the Wrike Team Plan, teams have the ability to break up work into smaller action items, add workspace views, and access additional tools, add-ins, and integrations. Wrike Team is Wrike’s first plan showcasing a new UI and is part of the Wrike Lightspeed platform launch. It has a modern design, features task and subtask management, an interactive and shareable Gantt chart, powerful Table and Board views, request forms,  Automation, and an interactive analytics view, providing teams with a 360-degree view of work statuses and assignments. 

Business Plus Subscription License

Wrike Business Plus offers reporting and more additional customization options than Professional. With Business, Users gain access to Wrike’s advanced features, have more control over folder permissions, and have more ways to add, organize, and report on work. Features include all of the features included in Wrike Professional as well as the following: custom fields & workflows, shared real-time reports with scheduled notifications, report templates, calendars, Salesforce Integration, branded workspace, request forms, project and task approvals, time tracking, User groups and permissions, up to 1,000GB of storage space depending on number of Users, up to 100GB of video uploads per month depending on number of Users, and up to 40,000 automated actions per month depending on number of Users triggered by the Wrike Automation Engine.  Users also receive access to Wrike’s digital proofing and approval features (except proofing for Sharepoint and HTML5 files), Wrike Extension for Adobe Creative Cloud (access Wrike from within Adobe Creative Cloud applications), and, depending on workspace preferences, Tailored Templates and Workspace (preconfigured marketing and creative workflow, dashboard with file previews, reports, request forms, folder structure). Additionally, Users have the opportunity to reduce administrative tasks, better utilize existing resources, and standardize repetitive projects with resource management, time tracking, real-time visibility, and team utilization analysis. Users will have access to Wrike’s advanced project management functionality along with features designed for teams who provide services to their clients which include: Wrike’s advanced resource allocation and scheduling, dynamic workload management, duration and effort allocation, time tracking and timesheet management, team utilization analysis, and, depending on workspace preferences, Tailored Templates and Workspace (pre-configured workflows, dashboards, reports, request forms, and more).

Enterprise Standard Subscription License

Wrike Enterprise Standard offers advanced security options and expanded administration options. With Wrike Enterprise Standard, teams can use single sign-on, 2-step verification, controlled administrator permissions, and can manage password policy settings. Features include all of the features included in Wrike Professional and Wrike Business Plus as well as the following: active directory integration, two-factor authentication, IT controlled admin permissions, network access and compliance policies, business intelligence integration, advanced User access controls, SAML 2.0 single sign-on, password policies, User audit reports, up to 2,000GB of storage space depending on number of Users, up to 200GB of video uploads per month depending on number of Users, and up to 200,000automated actions per month depending on number of Users triggered by the Wrike Automation Engine.

Enterprise Pinnacle Subscription License

Wrike Enterprise Pinnacle offers advanced security options and expanded administration options as well as advanced work management tools. Wrike Enterprise Pinnacle features include all of the features included in Wrike Enterprise Standard as well as the following: Locked Spaces, Job Roles, and Budgeting features, up to 3,000GB of storage space depending on number of Users, and up to 200GB of video uploads per month depending on number of Users, and up to 300,000 automated actions per month depending on number of Users triggered by the Wrike Automation Engine.

Also, Wrike Enterprise Pinnacle includes Wrike Analyze which provides visibility into Wrike workspace data in interactive analytics boards, where customers can create boards using the pre-built templates or start from scratch and create a custom analytics board. For additional information and associated features of Wrike Analyze, please refer to the Wrike Analyze documentation page: https://help.wrike.com/hc/en-us/articles/360036508894-Wrike-Analyze. Dashboards and metrics surfaced through the Service are for illustrative purposes only and Wrike will not be responsible for the actions or inactions of Customer's interpretation of such data.

II. Product Add-ons

Wrike Integrate Standard or Enhanced

Wrike Integrate enables customers to build workflows and integrations across business tools. Customers can use Wrike Integrate to connect cloud apps or on-premises apps, and even automate actions within Wrike (i.e. a Wrike-to-Wrike integration). When purchasing Wrike Integrate Standard or Wrike Integrate Enhanced, Customer is given a base monthly limit of Tasks/month that can be used to run integrations with Wrike for the duration of the then-current Subscription Term. A "Task" is a usage metric that is counted every time Wrike Integrate requests a piece of data from another platform/software or performs an action. A “Recipe” is an automated workflow that connects apps to complete Tasks composed by Customer based on a combination of apps, triggers and actions. The base monthly limit is defined by the number of licensed base subscription Users (Wrike Business Plus, Wrike Enterprise Standard, or Wrike Enterprise Pinnacle) in Customer’s Account. In the event Customer reaches their limit of included Tasks/month, Customer can (1) purchase additional Task bundles via Wrike Integrate Enhanced to avoid all of its Recipes being shut off until remedied (by purchasing more Task bundles or removing unused Recipes from the Account), or (2) wait until the next immediate month when the Task limit starts over from zero. Wrike Integrate Standard includes the following limit of Tasks/month based on the total number of licensed Users of the base subscription (Wrike Business Plus, Wrike Enterprise Standard, or Wrike Enterprise Pinnacle): up to 20,000 Tasks/month are included for 5-24 Users/month; up to 100,000 Tasks/month are included for 25-99 Users/month; up to 300,000 Tasks/month are included for up to 100-374 Users/month; and up to 750,000 Tasks/month are included for accounts with 375 or more Users/month. Wrike Integrate Enhanced allows Customer to purchase additional Task bundles for the duration of the then-current Term in increments of 10,000 Tasks/month. Wrike Integrate Standard and Wrike Integrate Enhanced are only available as a paid add-on for Wrike Business Plus, Wrike Enterprise Standard, or Wrike Enterprise Pinnacle subscriptions. For additional information and associated features of Wrike Integrate, please refer to the Wrike Integrate documentation page: https://help.wrike.com/hc/en-us/articles/360021542373-Wrike-Integrate. By purchasing Wrike Integrate, Customer acknowledges that Personal Data may be transferred out of the EU (if applicable) and into the US. Workato's terms of service and Workato’s privacy policy are found at https://www.workato.com/legal/terms-of-service.

Wrike Integrate Lite

Wrike Integrate Lite, the premium add-on that streamlines your workflow by seamlessly integrating popular CRMs (like Salesforce or HubSpot) with Wrike. Wrike Integrate Lite is a limited version of the Wrike Integrate automation platform that allows customers to create custom integrations between the Wrike platform and select cloud or on-premise applications. 

With Wrike Integrate Lite, your team can improve cross-departmental efficiency by syncing important deal information with Wrike tasks, freeing up valuable time and increasing productivity. Additionally, when a deal is closed in your CRM, Wrike automatically launches associated tasks, ensuring consistent project initiation and optimal outcomes. Wrike's powerful two-way sync with CRMs also increases real-time visibility, allowing relationship owners to better visualize project progress as it happens. With Wrike Integrate Lite, you have the ability to customize the pre-configured integration recipes with additional low-code logic to fit your specific needs.

Customer is also given a base monthly limit of Tasks/month that can be used to run integrations with Wrike for the duration of the then-current Subscription Term. A "Task" is a usage metric that is counted every time Wrike Integrate requests a piece of data from another platform/software or performs an action. A “Recipe” is an automated workflow that connects apps to complete Tasks composed by Customer based on a combination of apps, triggers and actions. The base monthly limit is defined by the number of licensed base subscription Users (Wrike Business Plus, Wrike Enterprise Standard, or Wrike Enterprise Pinnacle) in Customer’s Account. In the event Customer reaches their limit of included Tasks/month, Customer can (1) purchase additional Task bundles via Wrike Integrate Enhanced to avoid all of its Recipes being shut off until remedied (by purchasing more Task bundles or removing unused Recipes from the Account), or (2) wait until the next immediate month when the Task limit starts over from zero. Wrike Integrate Lite includes the following limit of Tasks/month based on the total number of licensed Users of the base subscription (Wrike Business Plus, Wrike Enterprise Standard, or Wrike Enterprise Pinnacle): up to 20,000 Tasks/month are included for 5-24 Users/month; up to 100,000 Tasks/month are included for 25-99 Users/month; up to 300,000 Tasks/month are included for up to 100-374 Users/month; and up to 750,000 Tasks/month are included for accounts with 375 or more Users/month. Wrike Integrate Enhanced allows Customer to purchase additional Task bundles for the duration of the then-current Term in increments of 10,000 Tasks/month. Wrike Integrate Lite is only available as a paid add-on for Wrike Business Plus, Wrike Enterprise Standard, or Wrike Enterprise Pinnacle subscriptions. By purchasing Wrike Integrate Lite, Customer acknowledges that Personal Data may be transferred out of the EU (if applicable) and into the US. Workato's terms of service and Workato’s privacy policy are found at https://www.workato.com/legal/terms-of-service.

Wrike Integrate Lite is a separate service from Wrike Integrate Standard or Enhanced and is only available for new customers or existing customers that have not previously purchased, at any time, Wrike Integrate Standard or Enhanced. 

Wrike Lock

Wrike Lock supports enterprise-grade security with Wrike account data and attachment encryption, Customer’s management of Customer Data, and increased control and governance over account information. Wrike Lock is only available for Enterprise subscriptions as a paid add-on. For additional information and associated features of Wrike Lock, please refer to the Wrike Lock documentation page: https://help.wrike.com/hc/en-us/articles/360012347934-Wrike-Lock. Unless otherwise agreed between Wrike and Customer, encryption of Customer’s Account can only happen after the encrypted key is created by Customer in Amazon Key Management (KMS) and Wrike is granted access to encrypt/decrypt as described in https://help.wrike.com/hc/en-us/articles/360012347934-Wrike-Lock#setup. Additionally, Customer acknowledges that once the AWS KMS key pair is set up and the public key is configured with Wrike Lock, Wrike will no longer be managing the encryption key lifecycle. Customer will have full responsibility for creation, management, and backup of keys. In the case of key corruption or loss, Wrike will not be able to provide any access to data or backup key pairs. If Wrike Enterprise Pinnacle and Wrike Lock are purchased and enabled, certain data in the Analytics database for Wrike Analyze  (separate from the main Wrike database) will not be encrypted with a Customer-Managed Key. The fields in the Analytics database are listed at https://help.wrike.com/hc/en-us/articles/360036508894-Wrike-Analyze

III. Other Add-on Capabilities

Additional Storage 1TB

Depending on the subscription type, Wrike accounts are provisioned with a certain amount of data storage. This storage space is used for the upload, attachment, and storage of digital assets and data files directly within the Wrike platform. With Additional Storage 1TB, accounts may add additional storage capacity in 1 TB increments to annual Wrike subscription plans. Information about how much storage is available on each subscription type is on the Wrike Manage Subscriptions page. Additional Storage capacity capabilities are available in incremental amounts of 1 TB for annual subscriptions.

Additional Storage 500GB

Depending on the subscription type, Wrike accounts are provisioned with a certain amount of data storage. This storage space is used for the upload, attachment, and storage of digital assets and data files directly within the Wrike platform. With Additional Storage 500GB, accounts may add additional storage capacity in 500GB increments to annual Wrike subscription plans. Information about how much storage is available on each subscription type is on the Wrike Manage Subscriptions page. Additional Storage capacity capabilities are available in incremental amounts of 500GB for annual subscriptions.

Additional Video Upload Storage

Depending on the subscription type, Wrike accounts are provisioned with a certain amount of video data storage. This storage is used for the upload, attachment, and storage of video digital assets and data files directly within the Wrike platform. With Additional Video Upload Storage, accounts may add additional video storage capacity in 100 GB increments to annual Wrike subscription plans. Information about how much storage is available on each subscription type is on the Wrike Manage Subscriptions page. Additional Video Upload Storage capacity capabilities are available in the amount of 100 GB for annual subscriptions.

Collaborators (Additional)

Additional Collaborators is a feature that is available for purchase on Wrike subscription plans as a paid add-on. Collaborators are one of the three User types in Wrike. Once invited to an account, a Collaborator has access to the Wrike Workspace but with limited rights. Collaborators do not take up paid User seats, but there is a limit on how many Collaborators that can be invited into a Wrike account (for accounts with Unlimited Collaborators enabled, there is no limit on invited Collaborators). Additional Collaborator seats are available as a paid add-on or as an unlimited product (see Unlimited Collaborators). Administrators on Professional, Business Plus, Enterprise Standard, or Enterprise Pinnacle accounts are able to restrict invitations to Users with a certain domain. Administrators on Enterprise accounts have the option to restrict the ability to invite new Users to administrators and specify which type of licenses Users may grant when they invite an additional User to join the account. For additional information and associated features of Additional Collaborators, please to the Collaborators documentation pages: https://help.wrike.com/hc/en-us/articles/210323405-Collaborators: and/or https://help.wrike.com/hc/en-us/articles/209603989-Types-of-Licenses.

Collaborators (Unlimited)

Unlimited Collaborators is a feature that is available for purchase on Wrike subscription plans as a paid add-on. Collaborators are one of the three User types in Wrike. Once invited to an account, a Collaborator has access to the Wrike Workspace but with limited rights. Collaborators do not take up paid User seats, but there is a limit on how many Collaborators that can be invited into a Wrike account. For accounts with Unlimited Collaborators enabled, there is no limit on invited Collaborators.

Premium Support

Wrike Premium Support customers receive prioritized response across support channels (email, phone, and chat), including easy access to chat, weekend support, priority phone support, and guaranteed 1-hour first response time. Unless Customer has purchased Premium Support, Customer has Standard Support. Definition and features of both Standard Support and Premium Support are further described here: https://learn.wrike.com/enterprise-wsupport/.

Project Syncs

Project Syncs allows for the set-up of two-way syncs between a Wrike account and four integrated systems: Jira, Bitbucket, GitLab, and GitHub.  Project Syncs is a no-coding solution that automatically transfers new information between Wrike and the connected system, allowing different teams to collaborate without having to switch between apps for updates, and further allows for team members to work in a familiar app. Projects Syncs is a paid add-on that can be enabled on accounts with Business and Enterprise subscriptions. For additional information and associated features of Project Syncs, please refer to the information described on the Project Syncs documentation page at https://help.wrike.com/hc/en-us/articles/360044211853-Project-Syncs-Add-On.

Full Time Employee Engagement Resource

The Full Time Employee (FTE) Engagement Resource is a Wrike Professional Services offering that provides a Wrike Professional Services resource to assist in onboarding, refinement, or deployment activities on an ongoing basis throughout the then-current Subscription Term: up to 160 hours/month for FTE Resource Full Time, up to 80 hours/month for FTE Resource ½, up to 40 hours/month for FTE Resource ¼, and up to 20 hours/month for FTE Resource ⅛. The hours outlined in this offering are available by Customer during standard business hours for the applicable time zone where the FTE(s) are providing services on a “use-it-or-lose-it” basis which do not roll over month to month. The Wrike FTE hours are based on the FTE package purchased as outlined in an Order Form between Parties and include Customer-facing and non-Customer-facing time spent. The Wrike FTE activities will be completed remotely, unless otherwise specified and agreed upon between Parties in writing.

1. The following activities are within the recurring scope of the FTE offering: assistance in planning the configuration of new spaces, projects, folders, tasks, custom fields and request forms in Wrike; consulting for individual teams regarding standard practices for leveraging Wrike; conducting 1-on-1 or group training on Wrike use, configuration, administration or reporting via virtual or online meetings; conducting Q&A sessions; supporting Customer champions in learning, deploying, and maintaining Wrike their instance; assistance in exploratory conversations with potential new teams; and providing guidance on how to cleanup and reorganize objects within Wrike.
2. The following activities are explicitly excluded and out of scope of any FTE offering: providing consulting services to third parties; providing services for Wrike accounts other than those licensed by Customer; and development, maintenance or delivery of Wrike Analyze, any integration or API to or from another system or any other technical support that would require a separate Statement of Work between Parties.