FAQ: Your Wrike Questions, Answered
Every question asked benefits not just you, but your fellow associates too, paving the way for collective learning.
Wrike empowers Walmart associates with clear visibility, streamlined workflows, and seamless team collaboration, all aligned to help all associates save money and live better.
Wrike adapts to any team’s needs, from simple task creation to complex projects and everything in between – ensuring every Walmart associate can cross-functionally work efficiently.
Learn more Wrike triumphs in accomplishing just about anything you challenge it with, and associates have discovered it’s especially impactful in managing work intake, planning, providing real-time progress insights, managing resources, and executing automated processes.
Walmart Global Tech — ADE has pre-negotiated pricing for Wrike users for all Associates to realize EDLC. Pricing details can be found here or here. Wrike Collaborator licenses are free for all Walmart Associates. You can email [email protected] for more details.
Head to your one-stop shop for all things Wrike! Learn more details about available license options and permissions here.
Learn more Associates can request licenses here.
Please note that full user licenses require a fee, but there is no fee for collaborators for Walmart Associates. Your manager will automatically route the license request internally for approval. Once approved, you’ll be added to Walmart’s Wrike Account.
The Wrike team is happy to help, whether you need assistance with use case validation, demos, internal resources, or any other questions. Please submit your request here.
Get in touch Yes! We encourage all associates to try Wrike for free with our 60-day free trial offer. Bonus — the trials are within Walmart’s corporate account, so when you are ready to purchase a paid license, you can easily switch over without losing any of your data.
To start your free trial, please submit a request today!
Yes! Please visit our Training Hub for a range of trainings that will help you succeed with Wrike.
Wrike offers support from our Professional Services (PS) team to help with deployment and onboarding. Wrike has PS packages of all shapes and sizes to ensure that you get the proper support you need.
There are three basic levels of support to choose from:
- The hands-on-shoulders approach is the engagement type for all Standard Deployment Packages and can also work very well for customer deployments. Your team does the setup with strategic guidance from Wrike, and the Wrike team executes admin and end-user training.
- Approximate timeline from start to finish: 4-6 months
- Your time investment: High
- The hybrid approach involves collaboration between the customer and the PS Consultant (PSC). Your team does most of the setup with some configuration assistance from Wrike. The Wrike PSC executes admin and end-user training. This approach typically includes post-launch support, which is commonly used for office hours and additional training to help with change management and user adoption.
- Approximate timeline from start to finish: 2-4 months
- Your time investment: Medium
- The Wrike-to-build approach means Wrike does all the heavy lifting from start to finish. Associates only have to participate in discovery, validating requirements, UAT, and training. This approach typically includes post-launch support, which is usually used for office hours, and additional training to help with change management and user adoption.
- Approximate timeline from start to finish: 1-2 months
- Your time investment: Low
Fine-tune your email notification settings so you are looped in when you’re needed.
- Head to your profile.
- Click on ‘Email Preferences’ at the bottom of the left menu.
- Adjust to your liking.
Tip: Keep ‘@mentions me’ and ‘assigns me a task’ turned on to stay in the know when your Walmart family needs you!
Spot your tasks in Wrike a few different ways:
- Inbox: Get a heads-up when a task lands on your plate or when a fellow associate shouts out with ‘@mentions’. Click on the alert, and you’re there!
- My To Do: Head to ‘My To-Do’ to see tasks awaiting your magic touch. Tweak your view, sort ‘em out, or see them as a list – make it suit you.
- Left Column: Your shared spaces, projects, and folders are all here. One click and you dive into the details.
- Personal Dashboard: Build your personal command center with your plans, thumbs-up for finished tasks, and those special starred ones.
- Search: Hunt something specific down by typing it in the search up top! If it’s shared with you, you’ll spot it there.
Every Wrike station’s unique, just like us Walmart folks! Depending on shared items and any snazzy Custom Views set up, you might be spotting different:
- Spaces
- Folders
- Projects
- Tasks
- Dashboards
- Reports
- Calendars
- Custom fields
Swing on by or use the nifty in-app chat. Just find the ‘help’ menu up top on the right. We’re here and happy to help!
Walmart has a dedicated technical support team that is available 24/7 for Walmart Associates via in-app chat, email, and phone.
To start a live chat or submit a request, please navigate to the question mark symbol at the top right corner of your Wrike screen, then click “Customer Support.”
Walmart Global Tech — ADE is ready to assist you!
You can ask questions it the following ways:
- Wrike Teams channel
- Visit the dedicated Walmart microsite
Email [email protected]
- Speak Walmart, speak Wrike: Use familiar terms and phrases! Update standard work names with Custom Item Types.
- Work like a seasoned pro: Tailor Wrike to your flow. Use custom workflows and fields that mirror your everyday grind.
- Streamline and scale your heavy-hitting business processes:
- Kickstart work with Request Forms – less time asking, more time doing.
- Pair request with Templates (Blueprints) for consistent, clear steps from start to finish.
- Stay in the groove: Automation Rules keep things moving smoothly between our teams.
Absolutely, and then some! Here’s the Walmart way to make it happen:
- See it your way: Set your default to ‘Table View.’
- Add details: Use Custom Fields for extra data columns.
- Keep it consistent: Sync fields to standard tasks with Custom Item Types.
- Swift starts: Kick off with Request forms, linking your questions to Custom Fields.
Yes! Wrike has many templates that are available to help you get started quickly.
We’ve even created templates just for Walmart Associates based on the most common use cases Wrike is being used for across the business today! The Walmart-specific templates are focused on:
- AOP
- OKRs
- Managing demand and intake
- Project trackers
- Task management
- Version control and approvals
- Agile estimation
To access the templates, follow the steps below:
- Click the green plus button at the top right corner of your screen or select ‘Space’ on the left-hand panel, then click ‘+Space’ to add a new space using a template.