Being "Wriky" Customer Focused Collaborative Creative Committed The Leadership Commitment

Customer Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decisionmaking and action-taking are done with the customer in mind.

  • Listen Actively

  • Empathize

  • Deliver Value

  • Be Proactive

  • Maintain Transparency

What it looks like in action:

A Customer Success Manager (CSM) receives feedback from one of their enterprise accounts about an issue with their current campaign workflow. The CSM actively listens to the customer’s concerns, empathizes with their pain points, communicates transparently about the steps that will be taken to address the issue, and proactively follows up until the issue is resolved. The CSM also prioritizes sharing the feedback with the product team quickly, leading to improvements in future product enhancements.

Customer Story Media Video Preview Rpba 2x

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

  • Communicate Openly

  • Value Diverse Contributions

  • Embrace Constructive Feedback

  • Celebrate Shared Success

  • Engage in Collective Problem-Solving

What it looks like in action:

A finance manager is faced with the challenging task of revamping the company’s purchasing process. She pulls a diverse group of stakeholders in for a brainstorming session where everyone is encouraged to openly discuss what they would like to see in the new process. The manager and her team then work together to integrate these ideas into a prototype, which they take back to the stakeholders for feedback. After several iterations, the new process is rolled out and results in an average of 2 hours saved per stakeholder per month. The process is met with much positive feedback and the CFO showcases this project as a success story at the company All Hands.

Customer Story Media Video Preview Aerotek 2x

Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

  • Embrace Curiosity

  • Experiment Fearlessly

  • Seek Inspiration Everywhere

  • Challenge the Status Quo

  • Create Time for Creativity

What it looks like in action:

A marketing specialsit volunteers to help build a unique campaign for the annual user conference. He dedicates time to attend several virtual SaaS conferences for inspiration, and what he finds makes him curious about the use of AR/VR technology in modern event campaigns. He enlists the help of two software engineers to experiment with an immersive virtual reality preview of the conference venue. Challenging the status quo, he also turns to a series of interactive social media challenges over traditional posts to raise awareness and interest. His innovative approach leads to record registration numbers and earns the conference recognition in a marketing publication.

Customer Story Media Video Preview Leadexpress 2x

Committed

We believe in ownership at all levels of the organization by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

  • Take Ownership

  • Deliver Results

  • Foster a Grows Mindset

  • Maintain Focus

  • Demonstrate Agility

What it looks like in action:

A development team is tasked with launching a new AI-driven task prioritization feature. The team takes ownership by building a project plan and sharing details about the upcoming launch, including task owners and delivery timeline, at a team All Hands. They focus on identifying and prioritizing the most impactful tasks early on and structure their working time in blocks to avoid distractions. Embracing a growth mindset, they seek out and incorporate innovative design ideas into their build. When a last-minute bug is discovered, they demonstrate agility by quickly de-prioritizing other tasks to resolve the issue, ensuring the delivery of a successful and timely launch.

Customer Story Media Video Preview San Francisco 49ers 2x

The Leadership Commitment

<h5>Leadership Competencies</h5>
Leadership Competencies

Wrike leaders are held to a high standard when it comes to performance. All Wrike leaders are expected to demonstrate the following competencies in their work.

Learn more
<h5>The Extended Executive Leadership Team</h5>
The Extended Executive Leadership Team

The EELT is a select group of strategic senior leaders in the company who have been nominated by their executive sponsors to support the direction and distribution of company strategy to all levels of the org. All EELT members are committed to the following charter.

Learn more
<p>Get ready to deliver projects that keep your clients coming back. <br></p>

Get ready to deliver projects that keep your clients coming back. 

<p>Get ready to deliver projects that keep your clients coming back. <br></p>

Committed

Customer Story Media Video Preview San Francisco 49ers 2x
Take Ownership

Own your projects and tasks from inception to completion. Ensure you understand the goals and deliverables, and proactively address any challenges that arise. Hold yourself and your teammates accountable for meeting deadlines and quality standards

Deliver Results

Focus on achieving measurable outcomes that align with organizational goals. Prioritize tasks that drive the most impact and consistently meet or exceed expectations.

Foster a Growth Mindset

Invest in your personal and professional growth by seeking out challenges and learning opportunities. Encourage yourself and others to learn from mistakes and continuously improve.

Maintain Focus

Concentrate on your priorities and avoid distractions Keep your attention on the tasks that matter most and manage your time effectively to ensure you meet your goals.

Demonstrate Agility

Stay committed to your goals even in the face of setbacks. Show perseverance and adaptability, and inspire others to maintain a positive and determined attitude.

What it looks like in action:

A development team is tasked with launching a new AI-driven task prioritization feature. The team takes ownership by building a project plan and sharing details about the upcoming launch, including task owners and delivery timeline, at a team All Hands. They focus on identifying and prioritizing the most impactful tasks early on and structure their working time in blocks to avoid distractions. Embracing a growth mindset, they seek out and incorporate innovative design ideas into their build. When a last-minute bug is discovered, they demonstrate agility by quickly de-prioritizing other tasks to resolve the issue, ensuring the delivery of a successful and timely launch.

Committed

Rebrand Customer Image Walmart Canada 2x
Rebrand Customer Image Walmart Canada 2x

Take Ownership

Own your projects and tasks from inception to completion. Ensure you understand the goals and deliverables, and proactively address any challenges that arise. Hold yourself and your teammates accountable for meeting deadlines and quality standards

Foster a Growth Mindset

Invest in your personal and professional growth by seeking out challenges and learning opportunities. Encourage yourself and others to learn from mistakes and continuously improve.

Maintain Focus

Concentrate on your priorities and avoid distractions Keep your attention on the tasks that matter most and manage your time effectively to ensure you meet your goals.

Demonstrate Agility

Stay committed to your goals even in the face of setbacks. Show perseverance and adaptability, and inspire others to maintain a positive and determined attitude.

Foster a Growth Mindset

Invest in your personal and professional growth by seeking out challenges and learning opportunities. Encourage yourself and others to learn from mistakes and continuously improve.

What it looks like in action:

A development team is tasked with launching a new AI-driven task prioritization feature. The team takes ownership by building a project plan and sharing details about the upcoming launch, including task owners and delivery timeline, at a team All Hands. They focus on identifying and prioritizing the most impactful tasks early on and structure their working time in blocks to avoid distractions. Embracing a growth mindset, they seek out and incorporate innovative design ideas into their build. When a last-minute bug is discovered, they demonstrate agility by quickly de-prioritizing other tasks to resolve the issue, ensuring the delivery of a successful and timely launch.