Last update: September, 2012
We can be reached via email at support.at.team.wrike.com.
Information Ownership, Collection and Use
You retain ownership of information you personally author and collected through the sites (the "user content"); provided, however, that you grant us (and our successors and assigns) a worldwide, irrevocable, perpetual, fully-paid license to use such user content in any manner reasonably necessary for us to operate and provide services in connection with the sites. We will not sell, share, or rent this information to others in ways different from those disclosed in this policy. We may collect information from users at several different points on a site.
Child Online Privacy Protection Act (COPPA) Compliance and Related Information
The Child Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personally identifiable information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personally identifiable information through the site. If you are under the age of 18 and have already provided personally identifiable information through the site, please have your parent or guardian contact us immediately using the contact information herein so that we can remove such information from our files.
Ordering, Event Registration, and Related Processes
When and if you (i) order products or services using a site, (ii) use services from a site (regardless as to whether you are a registered user), (iii) register for an event, or (iv) otherwise contact us, we may request information from you using an order form or otherwise. When we already have information about you (such as through a previous order, previous use, previous registration, or previous contact, whether received through a site or otherwise), we may use such information to facilitate the order, registration or other process. When using an order form, you must provide contact information (such as name and billing address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill your order. If we have trouble processing an order, we use this contact information to contact you. If you use our services (regardless as to whether you are a registered user) you may also be required to provide us with other information regarding your identity so that we can ensure proper use of our service in accordance with our Terms of Service.
The cookies we use, if any, are not linked to any personally identifiable information while using a site unless you have given us permission to link personally identifiable information to one or more cookies. You give us that permission any time you register on a site, use a site, place an order through a site, or identify yourself or the computer you are using through a site.
Most or all browsers permit you to disable or reject cookies. You can do this by setting the preferences in the browser. Use the "help" feature of your browser to obtain more information about refusing cookies.
If you set the browser you use to reject cookies, you may not be able to use any or all of of one or more of the sites or it may take additional time to utilize such functionality.
We or our hosting provider may collect traffic information from visitors for statistical analysis and site improvement, including, without limitation from Google Analytics. When you accesses a site, we or our hosting provider may collect information about your visit in a log file on a server. Log file information may include, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We or our hosting provider use this information to analyze trends, administer sites, track users movements in the aggregate, and gather demographic information for aggregate use. IP addresses and other log file information are not linked to personally identifiable information. We do not try to track users or to identify users individually except as otherwise stated in this policy, but we or our hosting provider do review this information to understand overall trends and to determine what kinds of content are popular and useful to users. We may track how you use our site in order to better serve you, for example, by adding or removing tools, tips, survey questions, notifications and other similar items.
Links and Information Gathered by Others
One or more sites may contain links to, or processing by, other websites. We do not operate those websites and we cannot control the information that the operators of such websites gather or what the operators of such websites do with the information. We are therefore not responsible for the activities of the operators of such websites.
If you wish to subscribe to a newsletter we may offer or to a mailing list that we may maintain, we will collect from you contact information necessary to send the newsletter or other information to you. This is usually limited to your email address, but may include other information.
Surveys and Contests
From time to time, we may request information from you using surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as zip code and type of user). We will use such contact information to notify winners and award prizes, and to monitor or improve the use of one or more sites and provide aggregated information for our own uses or to our customers or other organizations, and we may also use it to notify you of news about us or our affiliates or promotions of our products or services or the products or services of people with whom we do business.
When you add additional users to your account we send them an invitation to join our site and request such users to provide us with certain additional contact information including such users' email addresses. When you use such a service, you represent and warrant to us that you have an existing business or personal relationship with such additional user sufficient to avoid liability under any law that applies to unsolicited email. You will be deemed to be the sender of any such email (or other electronic communication) and we will be deemed to merely be a service provider facilitating your sending of the email (or other electronic communication).
Where we collect nonpublic personal information from you, we or one or more of our service providers use industry-standard encryption and security standards to protect such information. You can tell whether encryption is being used by noting the "locked" or other status indicator on the browser you are using. If the browser you are using does not indicate that the session is secure (e.g. by displaying a lock, a key or another icon), you should assume that the connection is not secure and that it is possible for third parties to surreptitiously and/or illegally intercept the information shared by you and us during that part of the session. If you use third-party editing software integrated into our service (for example, editors provided by Google or Zoho) your information will be handled by such third-party and we cannot assure that such information will be handled in a secure manner. We also use commercially reasonable efforts to protect user information offline. All sensitive user information is maintained in our offices or at the facilities of our information technology provider(s). We cause access to servers and connections to be limited by key or other access. Only employees or agents who need the information to perform specific functions are granted access to personally identifiable information. We use reasonable efforts to assure that our employees and agents are informed of our security and privacy practices.
Supplementation of Information
We sometimes supplement the information we receive from you with other information we receive from third party sources, such as credit card issuers or clearinghouses.
We may send to you one or more welcome emails that may also verify password and user name information. We may also send you newsletters, notifications or other information about products, services, and special deals to users like you. If you are using our service on a trial basis, you may opt to not receive such informational communications by simply canceling your trial.
Site and Service Updates and Related Information
We may also send to you updates, service announcements, administrative messages, or other important information about one or more of the sites and/or our services. You may not un-subscribe or opt not to receive such announcements because such announcements contain important information about the services offered through the relevant site(s).
Misappropriation of Personal Information
For the purposes of any applicable law regarding notification of persons whose personal information was, or is reasonably believed to have been, acquired by an unauthorized person, our information security policy provides that any required notification may, where permitted by law, be made by the use of email, telephone, fax, mail (including a notice printed in an available area of a bill or statement) or posting a notice on a site. The specific means used is up to us and we will use our judgment based on the circumstances. Where any notice is to be sent to a specific address or number (such as email address, physical address, telephone number, etc.), we will use the latest available address in our records. EXCEPT TO THE EXTENT PROHIBITED BY LAW, YOU AGREE TO THIS MEANS OF NOTIFICATION.
Correcting or Updating Personal Information
If your personal information changes, if you have reason to believe that your personal information as we maintain it is incorrect, or if you no longer desire service, you may contact us using the contact information below and we will accommodate all reasonable requests for such changes.
To change your preference with regard to the way your information is treated, contact: Privacy Officer
Wrike, P.O. Box 111567,
Campbell, CA 95011-1567, US
We will use commercially reasonable efforts to timely make any changes you request. Many such changes are accomplished using batch processing (i.e. collecting a number of similar change requests and making all such changes at once), so the changes may not be immediately effective. If you require an immediate change to your personally identifiable information and are unable to make such a change using the available site resources, please contact us.
BY USING A SITE, YOU AGREE TO THIS CHANGE PROCEDURE.
P.O. Box 111567,
Campbell, CA 95011-1567, US support at team.wrike.com
If you (a) wish to begin or end receipt of newsletters or promotional information (b) wish to update your user information, or (c) wish to opt in or out of any other service offered through the site, please contact our technical personnel using the following information. Please be sure to include your name and your user name (if applicable), but do not include any information regarding your password(s), if any.
P.O. Box 111567,
Campbell, CA 95011-1567, US support at team.wrike.com