• > I have problems with signing in. What should I do?
• > How can I change my login email?
• > Why cannot I add my email address as a secondary?
• > I added professional users to my account; however, they do not see my folders and task hierarchy. What should I do?
• > How can I add contacts?
• > How can I add users?
• > How does the notification system works?

I have problems with signing in. What should I do?

If you do not remember the password for your Wrike account, you can generate a new one.
Generate a new password.

How can I change my login email?

You can change you login email by going to your account and adding a secondary email address there. Once you have clicked the "Add" button, go to your email inbox and follow the link that will be sent to you from Wrike. By doing this, you confirm your secondary email address. Now you can use both of your emails to login to your Wrike account. If you do not need one of your email addresses, you can remove it at any time.

Why cannot I add my email address as a secondary?

Your email may be already registered in Wrike's database. This may happen if you or one of your associates have already referred to this email address in your tasks, and Wrike automatically registered it in the system.
Here is how you can deal with it:

• When a new email is registered in the system, Wrike sends an invitation. If you cannot find it in your Inbox (Junk or Spam folders as well), ask Wrike to resend you the confirmation email.
• Log in to your Wrike account with your second email address. If you do not know your password, you can generate a new password.
• Once you are logged in, go to "Account Management" and click on the "Merge with another Wrike account" link. Follow the instructions.

Once you complete merging, you will have one Wrike account with two emails. You can use any of them to login to your workspace. You can also select what email address you would like to be primary. The primary email address is used for receiving notifications about the changes in your tasks.

I added professional users to my account; however, they do not see my folders and task hierarchy. What should I do?

Other people can see your tasks and folders in Wrike only if you have shared those tasks with them. This allows you to manage multiple projects in your Wrike account and control other people's access to your plans.
Read how to share a task.
Read how to share a folder.

How can I add contacts?

Your contacts automatically appear in your workspace as soon as you have at least one shared task or folder. If you want to add a new contact, you need to assign or share a task/folder with that person. There are two basic ways to do that: via email and on the Web.

• Adding contacts via email. Create an email with the task and address it to the appropriate people. Put wrike at wrike.com in the "To" or "Cc" field and send the email. The task is instantly created in Wrike, and the people are added to your contacts. Read more about creating tasks via email.
• Adding contacts online. Log in to your Wrike account. Click on the "Create task" link and type the appropriate email address in the "assigned to" or "shared with" fields. You can enter several responsible parties, separating their names/email addresses with commas. Hit the "save" button. The people are added to your contacts.

How can I add users?

If you are subscribed to Wrike's Professional version, you can add users in the Account section. You simply type the user's email address and click the link "Grant Professional subscription" link. The person is automatically invited to the system and gets the professional subscription.

How does the notification system works?

In Wrike, there are two types of notifications: those that appear online and those that are sent via email. Online notifications keep you informed about all changes in your tasks. Wrike's email notification system is designed to save you time and help you always stay on the same page with your team. At the same time, we designed it so you can customize the stream of notifications that you receive. By default, you receive notifications about the tasks that you have created and the tasks assigned to you. At your desire, in each folder with tasks, you can add notifications about the tasks that are shared with you. In this case, you change your email notification type to "All." Alternatively, you can turn off notifications in a particular folder, in case you are not interested in instantly hearing about the changes. In the Account section, you can switch to a daily digest if you want to get updates in an abridged version, instead of immediate notification delivery. Let us summarize the basic principles in Wrike's notification system:

• The responsible party and task author are automatically notified about any updates. When anybody updates a task, whether in the list or on a timeline, the responsible party and the author are automatically notified about the change details via email. That way the people who are the most concerned about the task progress are always aware of it. Moreover, you save time because there is no need for you to additionally inform people about your actions on the task.
• People with whom the task is shared receive automatic notifications about the changes, according to the notification type chosen by them.
• When you assign a task to yourself in Wrike, you do not get an additional email. Since you created the task, you already know about it, so you do not need to get a notification. We try to make notifications as smart and valuable as possible.

• Signing up for Wrike
• Sharing principle in Wrike
• Task management
• Working with folders
• Working with a timeline