Capgemini reports 95% on-time delivery rate and customer satisfaction with Wrike’s integrated project management solution

Published by Daria   |  Thursday, 08 May, 2008
Global companies like Capgemini often have decentralized systems of dealing with customer requests. Often, the whole customer support process is based on informal submission of requests. Support teams tend to use traditional communication channels, such as email, phone calls, in-person conversations, etc.  Everyone on the team manages his or her own requests and project workload.  Usually, team members are also required to report back on all of the projects they are working on.

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, realized that this process can be improved with Wrike’s help. We recently discussed how Capgemini was able to streamline its client support processes with Daniel Stevens, Director of Marketing Services, Capgemini North America. Daniel noted that the North American Marketing Services team needed an end-to-end system to manage their internal support requests. Wrike streamlined the process thanks to its powerful email integration capabilities. The marketing team became more productive, since now all emailed tasks are populated into properly structured project plans that get shared with every member of the team.

“In addition to the integration capabilities with our internal request process mentioned earlier, the biggest benefit with Wrike is the high level of visibility of the support requests that channel into our team. We are now able to visualize the workload requirements of the entire team and any team member in several ways: using Wrike’s dashboard, the graphical timeline and the option to sort our tasks and projects by person, by due date, by client, etc. Wrike’s unique ability to group tasks and projects differently lets us look at our current and prior efforts from different perspectives,” pointed out Daniel. “The application easily allows us to analyze our active and completed projects/tasks and run ad-hoc reports to use in our quarterly value reports that we share with our team and others within Capgemini. Wrike lets us spend less time on project management and more time on providing strategic marketing services to our internal clients.


Read the full story: “Capgemini maximizes marketing team productivity with Wrike’s unique, integrated project management solution.”

Make Wrike a part of your 7 habits for becoming highly effective

Published by Daria   |  Thursday, 13 December, 2007
Have you ever thought about being more effective in business, in relationships, in life? If so, you probably have already read the book "The Seven Habits of Highly Effective People" by Dr. Steven Covey. Millions of people became more productive encouraged by the powerful lessons collected in this volume. If you have not yet gotten a chance to read this book, we recommend that you do so, as it can become a gold mine for ideas about how to improve your personal and professional management and how to form quality relationships with other people.

Among other concepts of effectiveness, Steven draws our attention to organization. How can you organize your life? Steven’s idea is that you should get a good tool that will help you to organize. A good organizing tool, according to Steven Covey, should match 6 criteria. They are:
  • Coherence
  • Balance
  • Motivation
  • Ability to deal with people
  • Flexibility
  • Accessibility

If you have a tool that matches all these criteria, you will be able to organize your plans and activities. Steven notes that there 2 ways to organize: organizing yourself through a schedule and delegating to other people. The biggest challenge here is to be able to control your own schedule and follow the results of the others at the same time. How can you do it? Wrike has the answer.

Wrike is project management software that lets you organize your personal and business to-dos in one place.
It perfectly combines two methods of organization: your personal time management and your delegated tasks.

Wrike has all of the characteristics of a good organizing tool, giving you a big picture prospective. If you work in a team, every team member will have the opportunity to organize his or her life with Wrike, and your business plans will still be interconnected.

First of all, Wrike gives coherence to your vision and mission, your goals and roles, your plans and your commitment. Steven draws our attention to one observation: we play many roles in life. For example, you can be a manager, a designer, a sales person, or even a combination of all three. To perform successfully in all those roles we need to define our goals and then write them down into an organizing tool like Wrike. In Wrike you can create tasks for every plan and every goal. The best thing is that you can review them anytime you need. We suggest you create special folders for your different roles, for your long-term commitments and your short-term plans. Wrike lets you organize your tasks in various ways, so that it is easier for you to organize all the information and figure out your priorities.

This is how you get balance with Wrike, which is the second characteristic. You keep everything in one place you can wisely spread your time and energy between your family, professional preparation, and your colleagues. Wrike gives you the whole picture of all your roles and goals, both business and personal, as you get all of them neatly organized in folders. You won’t neglect any important part of your life and you won’t forget anything. Wrike will “press against you,” sending you smart notifications and reminding you of every event you have scheduled for yourself or for your colleagues.

Steven states that a good tool should encourage you to spend time on your long-term commitments and spare at least half a day for the things that are most important in your life. You should not spend all of day trying to solve routine problems. You should reserve time for bringing your mission and vision to life; otherwise, you won’t be able to fulfill them. The key to success here, according to Steven Covey, is weekly planning. Wrike will help you plan your activities through a week or even through a month and set your priorities. You set due dates for every task as you create it and then see what things you and your team members need to get done this week and this month on a timeline.

Then, according to Steven, it is absolutely necessary that a good organizing tool should deal with people and help you to collaborate and delegate.  No other tool will help you collaborate better than Wrike. Wrike gives you a unique opportunity to store all the communications on each task and every project and everybody involved in the project can easily access them. Your main benefit is that you can always go back and review your communication and the results you’ve agreed upon. Nothing is lost!

The beauty of Wrike is that it lets you to delegate seamlessly. Wrike lets your associates control their own tasks, make plans, set and change due dates, and make updates. You and everybody involved in the project are informed of all the progress in your team’s work with Wrike’s smart email notifications. Wrike lets each person on your team get a progress report on how well he or she is doing. This way people become less dependent upon you and you get the complete delegation. People get an opportunity to organize themselves around their priorities. Here you benefit from the 5th criterion of a good tool that is found in Wrike - flexibility. You start using Wrike by creating several tasks that later can be organized in folders according to projects, departments or clients. You environment may change every day.  Wrike lets you reorganize your plans, your goals and roles in seconds. You can tag your tasks, including them in folders according to your daily, weekly or monthly priorities.

You can make changes to your plans, to your tasks and projects from any computer with an internet connection, since Wrike is Web-based. Being easily accessible, Wrike gives you and your colleagues the freedom of working anywhere and anytime.

Even at home, even at the airport waiting for your plane, Wrike will keep you organized and let you track the results of others. Wrike lets you schedule your life and delegate tasks to other people, so that you can spare time for the most important things like: leadership, recognizing new opportunities, defining the goals and having a rich private life.

Wrike can be the best supplement for your 7 habits as it lets you be highly effective in your organization.

User rights in Wrike

Published by Valerie   |  Wednesday, 05 December, 2007

Wrike supports an open and collaborative environment.

From its beginning, Wrike has embraced an open and collaborative environment. Collaboration makes your team more agile, helps you to adjust to ever-changing market conditions  and brings you better results. That is why Wrike is a very powerful platform for managing small and medium businesses that encourage team members’ initiative, aiming to obtain more for less time and money.

You can collaborate with people from different accounts.

You can easily collaborate with your business partner who already subscribed himself and his team to Wrike. You also can easily collaborate with team members to whom you granted a professional subscription to Wrike. Likewise, You can easily collaborate with your spouse, who has a free Wrike account. You also can invite your friends to collaborate on your shared tasks. Apparently, you will be able to collaborate with your friends, whether they decide to keep their free accounts or upgrade to the professional version. No other project management software offers such an opportunity to you.

Our software, Wrike, is more like email where people’s accounts may be registered with different companies, but they still can email each other.

Share exactly what you want with exactly who you want.

Wrike allows you to manage the access rights of your associates within every part of your plans. Depending on your needs, these rights can be managed on the level of a concrete task, a folder with tasks or an entire project. You have one workspace, no matter how many tasks or projects you are involved in. You can share one task with your partner, another task with one of your clients and your support team, and a third task with your HR manager and project leader. This gives you unique visibility of all of your projects in one account.


Wrike is based on the Wiki model.

Taking into account all the above said, it becomes evident why Wrike does not have granular user rights. Granular rights would create formal boundaries on contributing projects and collaborating on tasks. So, at the moment, we use the wiki model. If you give a person access to the task, a person can easily update it. To boost confidence and avoid surprise situations, you can always turn to revisions and bring the content back. It works very well for thousands of our customers.


You can get the best of project collaboration with Wrike. Thanks to Wrike, your business will become more flexible, mobile and transparent. Transparent business means openness to customers, openness to new markets, openness to new techniques and openness to learning. Your organization becomes empowered and more competitive with Wrike.

Also read: Ultimate Benefit that You Obtain with Wrike.

Ultimate Benefit that You Obtain with Wrike

Published by Valerie   |  Tuesday, 20 November, 2007

You can manage multiple projects in one place. “One place” means only one account. You create an account and organize ALL of your plans there.

Unlike other tools, Wrike provides you uniquely convenient way to achieve total information awareness on all projects. In other words, you can share any part of your project plans with the appropriate associates, then manage them in one workspace simultaneously. At the same time, you can safely keep one client's information secure from another client, one project information secure from other project participants.

This approach to organization of plans perfectly serves the needs of those who have multiple products, projects, teams, departments or offices. Wrike will make you happy if you are tired of keeping track of your plans in disconnected files. Wrike will make you happy if you are tired of  holding conversations about your projects, tasks, issues, ideas in your email inbox.

You can log in to your Wrike account and check the sales pipeline shared with your sales team, reschedule marketing plans shared with your marketing managers, examine clients’ projects. Each of them is shared with the appropriate list of people.

This saves you a tremendous amount of time on planning, organizing and monitoring your projects. Unlike other software tools, Wrike doesn’t have boundaries that prevent people with different accounts from collaborating with each other. Thus, you can easily manage different projects and share project parts with your associates when necessary.

Other benefits: boundless collaboration, email-friendliness, timeline (Gantt chart), unique flexibility, data security; time tracking and tasks dependancies in our roadmap.

Security of your data in Wrike

Published by Valerie   |  Thursday, 15 November, 2007

You care about the security of your data. So do we. Security is an intrinsic part of our system. Our main concern for the initial design of Wrike was the security and privacy of users’ data.

Our uptime is over 99%. If at some time we cannot keep our promise of 99% uptime, we will give you a week of service for free.

Safe. Your data is backed up every hour. Wrike is hosted on our safe and reliable servers. Moreover, currently, we are in the process of setting up a real-time database replication. Translated into lay language, it means that your data will be backed up nearly every second. We also have recycle bin to help you recover from accidental losses. We are working on a revision history to give you full, 360-degree protection.

Secure. Your personal Wrike account is protected with the password. Secure access over https (SSL) is provided with the professional subscription. Rights to your data belong to you, so if you delete your account, we delete it. We have no rights to resell your data or misuse it. We are bound by the terms of the privacy policy and covered by the laws of California.

Our users are our main value. That's why we care so much about our users' value - their data security.

Web Workers' Pick for On-Demand Project Management Help

Published by Daria   |  Friday, 09 November, 2007
In the previous post, we told you about users spreading the word about Wrike in project management online communities. Now we are proud to say that the excellent Web Worker Daily blog posted a review of Wrike. Web Worker daily is a popular weblog that has about 3 000 subscribers and is read by thousands of other people all over the world. The blog addresses the new workforce — those who are connected to their jobs through the internet. The team behind Web Worker Daily focuses on making the web-trends understandable to the people impacted by them.

One of the Web Workers, Samuel Dean, has recently discovered Wrike and immediately began offering excellent feedback and some rather keen observations about his new-to-Wrike experience. The author notes that our project management software is “built from the ground up with the understanding that e-mail collaboration is central to how most projects get done” and that “it integrates well with how working people use e-mail.”

Thank you very much for your review, Samuel. We are happy to be acknowledged by such an authoritative blog. The interest of the Web communities is helping us make Wrike even better and save you (our customers) even more time.

Wrike users recommend the leader in on-demand project management

Published by Daria   |  Friday, 02 November, 2007
The positive experience that our users receive inspires them to spread the word about Wrike. It’s great. We very much appreciate the initiative of our customers who help us let other people know about simple ways to collaborate on projects and get them done. Some of our customers recommend Wrike in project management communities, and others write reviews and publish them in blogs.

Thus inspired by such comments, a review of Wrike was recently published at comments.deasil.com. The author of the blog, Felix Sheng, was a Basecamp user until recently. Ever since Felix signed up for Wrike to give it a try, he admits Wrike has superior project collaboration features and an excellent organizational system. We are proud that Felix, like all our users, highlights Wrike's project management functionality, saying that “there are things he absolutely loves about the service” and that Wrike “is a really strong entrant into the online project management space.” Felix also gave us very detailed and valuable feedback on the features that are in our development plan.

Moreover, Wrike recently caught the attention of one of the bloggers at Fastforward.com, which is a home for the ongoing discussions about the user revolution and Enterprise 2.0 opportunities and challenges. The Fastforward blog accompanies the Fastforward conference series and is devoted to the speculations, observations and ideas on how today’s companies can “Innovate, Accelerate and Dominate.” Bill Ives, who is a long-time Fastforward contributor, posted his impressions of Wrike's project management software, online collaboration functionality and role in the development of Enterprise 2.0 culture. Bill titled his review with a very promising name: Online project management for the rest of us. We would like to thank Bill for his thorough description of Wrike's features and his statement that using Wrike makes organizations more flexible. Wrike was designed to give our clients more competitive advantages over companies using traditional project management software. We are glad that our efforts are recognized by such a competent person.

What is on our short-term roadmap?

Published by Valerie   |  Wednesday, 10 October, 2007
Every day we get e-mails from our subscribers who like Wrike a lot and are curious about the upcoming new features. We appreciate your feedback and want to reveal some details of our roadmap to assure you that we work hard to make Wrike even better.

We practice the Agile Software Development process; thus we adapt our plan to your feedback and prioritize work to deliver productivity features that are in greater demand. So here is what you should expect in the near future.

Priorities Currently, you can prioritize your tasks by putting them in the appropriate folders named “high,” “critical,” “normal,” etc. We plan to add the "Priority" field for each task soon. So it will be very convenient to categorize tasks by their importance within a concrete project, advertising plan or issues pack. What’s more, the priorities will be inherited after those defined for your e-mails about the tasks. No matter which e-mail client you use, Outlook, Gmail, BlackBerry or something else, your tasks will be marked with the appropriate priority level in Wrike. Update: priorities have been released.

Tasks dependencies We know that many Wrike users utilize simplistic task management approaches similar to David Allen’s getting things done. However, the number of people using Wrike to manage product development and other complex projects is constantly growing. That is why we are now developing a tasks dependencies feature for projects that require a strict order for task execution. This upgrade is coming in a couple of months. Just think of Wrike’s Gantt charts – they will save you even more time! When you update your plans on a timeline, interrelated tasks will be also rescheduled. There are some architectural challenges that we want to solve elegantly.

Custom statuses Right now you can imitate any custom field in Wrike, including priorities, with folders. This approach has a huge advantage – it gives you unlimited flexibility. You create several folders that correspond with your statuses. For example you can name these folders “in research,” “not clear,” “postponed” and “unapproved” (see the picture below).



When any idea comes up, you put it in the folder “in research,” discuss it with colleagues and give it the appropriate status when the decision is made. Or alternatively, if it’s approved, you can put it into the “design” or “develop” folder and assign it to your team members. It’s very convenient, as you can apply a particular categorization for each of your projects if you manage several different customer projects.

However, we know that some users are more comfortable with managing statuses as task attributes. Our customers’ satisfaction is paramount for us; that’s why we recently included custom statuses in our development plan. We’ll design the feature so that you will be able to define statuses for every folder if necessary. It will lighten up your folder hierarchy. Sounds great, doesn’t it? Soon you’ll be able to try it out.

Your feedback on these parts of the system is very welcome. We always aim to enhance Wrike’s functionality, so please let us know what you would like to see in Wrike by commenting on this post.

Getting things done with Wrike saves us hours

Published by Daria   |  Monday, 01 October, 2007
We got valuable feedback on our post "Wrike helps you get things done." Many people asked us if we tried to get things done with Wrike ourselves. Our reply is “yes.” Our team successfully practices GTD, and we feel that it saves us hours weekly. We designed Wrike to make ourselves more productive and to save time, so Wrike is a perfect system for us to apply the getting things done method.

Here’s how we do it at a glance:

We manage our workflow and get our things done in 5 easy steps in Wrike.

1. We collect our stuff by creating tasks in our personal Web-spaces in Wrike or forwarding them to wrike@wrike.com.

2. We process our tasks by deciding what’s actionable and what is not. We decide whether we should do a thing right now, do it later or delegate it. We assign some tasks to our colleagues by sending a regular e-mail and adding wrike@wrike.com to the CC field. We don’t forget to set a due date, so that the system can remind us to review the task.

3. We organize our tasks in Wrike by building a structure that is convenient for us. We organize our tasks according project folders. We also have “next actions” and “someday” folders. We don't need the “waiting for” folder, as the system reminds us of our tasks. It’s always possible to create more folders or change the whole folder structure. We can also put our tasks in several folders simultaneously, in case our projects overlap. We share our projects with our colleagues and track the progress together.

We use filters to see who is responsible for what (see the picture on the left). Reports help us to follow the progress of each project and every team member (see the picture on the right).



4. Reviewing our tasks and overdue items is fast with Wrike. We get reminders of our to-dos automatically from the system directly into our inboxes. Our review takes only seconds as we use Wrike’s dashboard. We quickly reschedule our tasks or mark them completed.

5. So we find that getting things done with Wrike actually saves us up to 30 minutes per day. We feel that we have become more productive and do all our things much faster and with less stress.

To get more information on how to implement the getting things done method with Wrike, read the detailed guide on the system.

Scrum in Wrike: making software development more agile

Published by Daria   |  Tuesday, 11 September, 2007
We keep telling you that Wrike is very flexible and easily adjusts to your needs. We told you how you can make your project management mobile with your Blackberry or PDA phone. We also wrote a guide about getting things done with Wrike to make your days more productive.

Here we’ll tell you how to use Wrike for the Scrum method, which is gaining popularity with project managers nowadays.

The Scrum approach to managing projects is becoming more and more popular. A small, cross-functional team can be much more mobile and agile in producing the best possible results in delivering a project. The Scrum method is based on daily meetings, during which every team member reports on what he has done since the last meeting, notes whether there are any problems and says what he is going to do until the next meeting. This makes management more adaptive to emerging circumstances. Scrum is now successfully applied in various spheres from marketing and finance to medical products development. But first of all, Scrum is applied to management of software development projects.

As a lightweight process, Scrum complements agile management practices and makes the process of software project delivery more efficient. But can Scrum be even more agile? Yes, if you use Wrike.

With Wrike support, Scrum practices make the team even more productive and reduce project delivery terms dramatically.

Customers become a part of the development team: In Wrike you can share your project workspace with your clients so that they can follow every step of the team’s progress and add something on the go.

The whole work process is transparent: The tasks on the project are shared among all the team members, Scrum master, stakeholders and clients, so that interested parties know who is responsible for what.

Reports on accomplishments and commitments: In Wrike, the workflow process is reflected in detail. When a task is marked completed by any of the team members, all the others get an immediate e-mail notification and can move the project further ahead. There are also e-mail notifications when task attributes are changed by anybody in the team, like when somebody adds comments, attaches files etc. Team members get a chance to quickly react when they are able to promptly receive the necessary information.

Development team can contribute directly to project plans: In Wrike, each team member can update his plan. All the other members of the team, as well as clients and stakeholders, will be instantly notified of any changes in the project work.

Flexible workplace: Wrike is a web-based service, so project developers can work from any computer with an internet connection. Moreover, they can create and manage tasks just by sending e-mails. So when members of the team are separated by great distances, Wrike still makes Scrum-like process possible.

Quick timeline make Scrum planning easier. Wrike allows you to get an overview of the whole project and see who is working on which part of software development. It’s also possible to see what every team member is planning to do next.

Wrike is indispensable when projects overlap and developers, Scrum masters or stakeholders participate in several projects. In Wrike, you share different projects with different people and can always quickly find out where any of your projects stand.

With multiple overlapping projects, it is vital to get business-value products fast. Scrum methodology allows you to get this product much earlier than the traditional “waterfall” management method. With Wrike support, Scrum helps you to get the best project value in the shortest possible time. If Wrike is a platform for Scrum iterative and incremental practices in your team, you save hours on reporting. Wrike gives every team member an opportunity to be aware of all the changes in the project before the daily meeting. So you go straight to discussion of possible issues.

Scrum in Wrike makes the work on a project less bureaucratic and more productive. We developed Wrike to help everybody involved in a project’s development easily communicate and collaborate to move this project ahead faster, bringing more immediate business value to you and your partners.