Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, realized that this process can be improved with Wrike’s help. We recently discussed how Capgemini was able to streamline its client support processes with Daniel Stevens, Director of Marketing Services, Capgemini North America. Daniel noted that the North American Marketing Services team needed an end-to-end system to manage their internal support requests. Wrike streamlined the process thanks to its powerful email integration capabilities. The marketing team became more productive, since now all emailed tasks are populated into properly structured project plans that get shared with every member of the team. “In addition to the integration capabilities with our internal request process mentioned earlier, the biggest benefit with Wrike is the high level of visibility of the support requests that channel into our team. We are now able to visualize the workload requirements of the entire team and any team member in several ways: using Wrike’s dashboard, the graphical timeline and the option to sort our tasks and projects by person, by due date, by client, etc. Wrike’s unique ability to group tasks and projects differently lets us look at our current and prior efforts from different perspectives,” pointed out Daniel. “The application easily allows us to analyze our active and completed projects/tasks and run ad-hoc reports to use in our quarterly value reports that we share with our team and others within Capgemini. Wrike lets us spend less time on project management and more time on providing strategic marketing services to our internal clients.”
Read the full story: “Capgemini maximizes marketing team productivity with Wrike’s unique, integrated project management solution.”
We are looking forward to Wrike founder Andrew Filev joining the MLab / McKinsey Tech Roundtable on the 7th of March in San Francisco. Management Innovation Lab is a non-profit research organization based in Palo Alto and London, dedicated to "accelerating the evolution of management practice through corporate experimentation of novel management innovations and technologies." The roundtable will gather a group of 10 technologists and strategists assembled to advance the thinking when it comes to technology's impact on organizations and strategy development. Beyond the core group of CEOs and CTOs of leading enterprise and Web 2.0 companies, the roundtable will be joined by: 
